IT Support Specialist

Cyber security, IT, Technical support, Microsoft Windows, iOS development, Android development, iPad, iPhone, Microsoft Office, Mobile technology, Mobile device management
Contract W2, Contract Independent
Depends on Experience
Work from home available

Job Description

Location: Dallas, TX
Our client is looking for multiple IT Support Specialists to join their team and support their continued national growth. This organization has its HQ in the Dallas/Ft Worth area but operates over 65 distribution and service centers through approximately 20 subsidiaries across the US.  They currently coordinate and support over 1250 independent contractors and 1500+ associates in almost 20 states.

Position Summary:

The IT Support Specialist is responsible for the support and procurement of a wide array of devices including phones, laptops, and tablets. This individual is expected to stay informed and educated on newly released and emerging technology.  They are responsible for cross-training other staff members and will serve as the Subject Matter Expert (SME) for a large array of mobile technology. They will be expected to stay abreast of new technology trends.  We are looking for local candidates. This is an in-office position so the commute to work is required.

Responsibilities:

  • Research solutions for uncommon issues
  • Required to work independently
  • Must document systems, processes, and procedures
  • Communicate and demonstrate techniques while training other staff
  • Maintain a clean appearance and workspace
  • Manage an inventory of parts and accessories
  • Procurement of new hardware and replacement devices
  • Maintain and support the required company Cybersecurity posture and patching schedule
  • Consistently and accurately use the ticketing and purchasing system to enter, track and close all client transactions
  • Maintain the privacy of all client data
  • Provide exceptional customer service
  • Provide end-user support on iOS, Android, and Windows platforms

Professional Qualifications:

  • High school graduate or associate degree and/or related industry certifications with a minimum of 3 years of professional experience in a related field.
  • Proficiency in a wide range of devices to include, but not limited to, Apple iPhones, Apple iPads, Apple iOS, Android, and Windows OS.
  • Customer Service experience
  • Must have experience in Microsoft Office Suite (I.e. Office 2013, 2016 and O365)
  • Experience with Verizon Business Portal a plus.
  • Experience using Mobile Device Management platforms
  • High proficiency configuring and troubleshooting current Windows OS
  • Knowledge of Dell or Hewlett Packard business portals is a plus
  • Experience using FedEx shipping manager is a plus
  • Knowledge of Cyber Security best practices and patching
  • Strong attention to detail
  • Ability to work in a team environment and leverage the skills of other IT members.
  • We are looking for local candidates to the Dallas-Fort Worth area no relocation is available. This is an in-office position so the commute to work is required.

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For more information on this job visit: https://vc5consulting.com/

VC5 Consulting has been named by business journals as one of the best places to work.
We offer benefits such as weekly pay, health insurance, 401k and even profit sharing to our consultants.

Corporate:
https://facebook.com/vc5consulting
https://instagram.com/vc5consulting
https://www.linkedin.com/company/vc5consulting
https://twitter.com/vc5consulting
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7929
Indeed123
IND123

Dice Id : 10480055
Position Id : 7929
Originally Posted : 1 month ago
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