Sr. Call Center Representative

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Matlen Silver
customer service, call center
Contract W2, Contract
Competitive

Job Description

This is a job working with CSM (Client Service Managers and Clients) supporting the 401K aspect of the Retirement Services. This role will require the rep to support data entry for CSM and Clients as needed, researching tax filing for 401K during 5500 season, sending paperwork to administrators of the plans for employees and a lot of other general questions.




Job Description:

  • Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.
  • Answers general inbound and places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of company, services, and products.
  • 7 years experience; specialized skills required (e.g. bilingual skills)

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Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535219442
Originally Posted : 2 years ago

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