IT Service Desk Representative

  • TeamSoft,
  • Milwaukee, WI
communication, customer service, Microsoft Office, Google Chrome, Active Directory, Microsoft Exchange, hardware, software, remote connectivity, print management, desktops, laptops, tablets,
Full Time, Contract Corp-To-Corp, Contract Independent, Contract W2, C2H Corp-To-Corp, C2H Independent, C2H W2
Negotiable
Telecommuting not available Travel not required

Job Description

Our client in Milwaukee, WI is looking for an IT Service Desk Representative. This position will entail coordinating incoming calls and emails and documenting IT incidents in an automated tracking system. This position will also include assisting clients with hardware, software, and network issues and providing resolution. Qualified candidates will have a minimum of an Associate's Degree in IT or a related field and previous customer service experience. 

Responsibilities/Qualifications:

  • Use documented procedures and provided support tools to assist clients with solving issues related to hardware, software, networks, and peripherals.
  • Creates and documents incident cases and any necessary status updates with additional client contacts.
  • Contact clients to provide follow up on incident resolution or request completion to ensure proper and complete closure. 
  • Maintain working relationships with other IT teams, other departments, and partners.
  • Actively participate in assigned work tasks to provide better tools, process or customer service to our clients
  • Strong customer service skills
  • Solid verbal, listening, and written communication skills to document incidents with clear and concise details.
  • Ability to work independently and as part of a team

* A Full Description Will be Provided to Qualified Candidates * 

Find out why TeamSoft is the technology leader with over 200 IT consultants. Managed by IT professionals, TeamSoft is the clear choice for your career. Join the TeamSoft family today!

 

Did you know?

  • TeamSoft offers salaried options for many positions that include 5 weeks PTO and great benefits!
  • TeamSoft has been in business since 1996
  • TeamSoft’s Executives are IT professionals who possess a wealth of experience in application development, business analysis, and project management
  • TeamSoft’s Recruiters are knowledgeable, friendly, and ready to help you make your next great career move
  • TeamSoft offers a full benefits suite to all of our W2 consultants, including a 401k plan with a 100% vested 4% dollar for dollar match
  • Our targeted selection process is designed to get to know your strengths and career interests and provide you with the best chance for success in your new position
  • Our longest running consultant has been with us for 16 years
  • Consultants can participate in our charitable giving committee. To date, TeamSoft’s charitable giving committee has donated over $100,000!

TeamSoft is operated by IT professionals. Our team has deep experience with IT staffing. Our clients understand this and rely on our expertise. That is why TeamSoft is the largest IT consulting firm founded in the Madison Area, with more than 200 current consultants! With over 50 active clients, TeamSoft will give you the greatest exposure to the widest range of IT careers.

Our executives possess a combined 60+ years of IT consulting experience. Our recruiting and Account Management staff are very well-versed in our client markets.  We get you. We know you. We know what you do every day.  And we know what you deal with on the job.

You take your career seriously and so do we. At TeamSoft you are not just a resume or number. Our goal is to create long-term partnerships with each of our consultants, and according to feedback from many of them, we are very good at this.

Click HERE to see what our consultants have to say about working with TeamSoft.

TeamSoft – Promote yourself!

TeamSoft is an equal employment opportunity employer functioning under an Affirmative Action Plan.

 

Posted By

1350 Deming Way, Suite 250 Middleton, WI, 53562

Dice Id : 10110872
Position Id : 9931_SD_Mil
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