Help Desk Level 2

Java, Spring, Hibernate, SQL, Linux, Help Desk, WIndows
Full Time
$60,000 - $80,000
Travel not required

Job Description


The Help Desk Level II Technician requires someone with a drive and passion for technology, security, and a wide range of responsibilities.  The position is comprised of desktop/helpdesk support, systems administration, and project installations.  It is a team-based position that will be responsible for interacting with associates over the phone, on site, and online through remote support tools.


  • Essential tasks & responsibilities associated to Tier I help desk support and the ability to analyze and troubleshoot Tier II issues.
  • Configure new computers in-house, and remotely when possible.
  • Diagnose, troubleshoot, and resolve technical issues.
  • Acquire technical knowledge dynamically and quickly to work towards problem resolution.
  • Document client communication, troubleshooting steps and resolution via ticketing system.
  • Monitor network monitoring systems, and notifying our senior technical staff of issues/problems that require escalation
  • User account management in Active Directory and within applications, including adds, changes, and deletions in accordance with defined policies and procedure


  • 1-4 years related experience
  • College degree preferred, but relevant experience may be substituted for education
  • Knowledge/experience troubleshooting Windows 7, 8, and 10 desktops and laptops
  • Knowledge of backup software and anti-virus software, especially in a server environment
  • Excellent written and verbal communication skills
  • Knowledge/experience with Macs a plus
  • Experience with security policy, access control, firewalls, switches, router configuration, network security, and VPN
  • Ability to effectively research issues and provide solutions

Posted By

19 West 44th Street New York, NY, 10036

Dice Id : 10106419
Position Id : 6523447
Originally Posted : 5 months ago
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