IT Core Team Support

Active Directory, Analytics, FDA, Infrastructure, Networking, Biotechnology, Pharmaceutics, Manufacturing, Standard operating procedure, Troubleshooting, GxP, Gowning, SOP
Contract W2, Contract Independent, 12 Months
Depends on Experience

Job Description

Job Description:

Ideal candidate would be responsible for supporting and maintaining various systems, IT Tools or Lab devices for the manufacturing site.

This is an exciting role for a candidate looking to broaden their IT skill sets and understanding of Pharmaceuticals manufacturing.



  • Self-starter with an entrepreneur mindset
  •  Ability to triage IT issues systematically – very good troubleshoot skills
  • Strong understanding of GXP Rules and how they govern IT change management
  • Understanding of the Gowning requirements and Cleanroom Behaviors to support a Pharmaceutical manufacturing site (aseptic gowning level 1 and 2, similar to Previous Gowning certification is a Plus!!!
  • Imaging, Deploying and supporting IT Hardware (Tablets, Scanners, Printers, etc...)
  • Managing an Incident and Problem management ticketing system
  • Candidate will support multiple business operation and projects.
  • Able to review and adhere to defined Standard Operating Procedure (SOP) and Work Procedures (WP), Computer system Validation (CSV), Installation Qualification (IQ), and Operating Qualification (OQ) when supporting IT systems.
  • Manage 3rd party vendor to complete a various service objectives. 
  • Assist client with resolving application issues and installation of software
  • Assist the IT operations Manager with planning, scheduling and compliance documentation
  • Able to complete remedial networking request and the use of tools to complete tasks


  • A minimum of five years' experience in a FDA regulated industries such as life sciences, biotech and pharmaceuticals.
  • Experience in supporting systems in a Pharmaceutical Manufacturing area
  • 3-7 years of business / IT experience relevant to the position
  • Entry level knowledge of Active Directory
  • Prior experience providing IT support at a pharmaceutical manufacturing site
  • Knowledge and experience with CSV, IQ, OQ,  SOPs, and quality documentation as it pertains to IT systems
  • Experience with Command line commands and scripting, PowerShell experience is a plus
  • Experience with Change control – strong fundamental understanding of ITL is a plus
  • Experience with leading or managing multiple IT Projects
  • Strong computer skills and understanding of Microsoft Operating Systems (Windows 10, 7)
  • Strong interpersonal skills and the ability to be a clear communicator is required.
  • Excellent organizational and time management skills
  • Strong fundamental understanding of the ITL Framework is a plus
  • Understanding of Networking infrastructure and connectivity is a Plus

Nice to have -

  • Experience with Business process design and analytics
  • Experience with Working with Service Now ticketing system
  • Experience Working with Blue Mountain Regulatory Asset Manager (BMRAM) ticketing system
  • Understanding of system automation through the use of PowerShell Scripting
  • Experience with Software Programing
  • Experience supporting Virtual environments and Cloud services
  • Entry level Project management


Dice Id : 10111093
Position Id : CDA400
Originally Posted : 1 year ago
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