EUC Field Engineer

Desktop, MAC, Windows, Support
Contract W2, 3 Months
Depends on Experience

Job Description

 
Contract to hire role
This is an onsite role, reporting-in daily & requires traveling to client end users (locally).
Title:  EUC Field Engineer - System II  (Mac / Macintosh Support)
Responsibilities
Ticket management and documentation
Addressing user tickets regarding hardware, software and networking
Learning independently about our end users' ever changing systems
Working on location on a daily basis
Meeting / exceeding / managing fixed timelines & SLA's
Following up with end users to ensure their systems are functional & in compliance
Following technical documentation and manuals
Onsite & Remote:
Imaging & staging systems (installing operating systems, software, hardware, peripherals, etc)
               • Coordinating the deployment of all systems (including new, refreshes, break/fix, replacements, etc)
               • Assisting end users with installing (supported) software
               • Assisting end users with installing & setting up (supported) peripherals & monitors
               • Conducting both remote & onsite troubleshooting, diagnosing problems, and resolving issues timely
               • Facilitating hardware repair with external vendors

Preferred Skills & Experience- Minimum of 3-5 years
               • ACMT - Apple Certificate Macintosh Technician (or equivalent)
               • Apple Mobile Device Certification

               • In-depth experience in supporting Apple hardware & software  (desktops & laptops)
               • Basic proficiency in Apple mobile support (iPad, iPhone, Apple watch, and iOS troubleshooting experience)
               • Clear understanding of the macOS operating system(s) & built-in software

               • Basic proficiency with the following applications:  Jamf Pro, Service Now (SNOW), Microsoft Office, Safari/Chrome/FireFox/Microsoft Edge, Unix/Bash
               • Basic proficiency with remote based applications:  Apple Screen Sharing, VNC, RDP, Citrix, etc
               • Basic proficiency with various VPN applications:  BIG-IP Edge Client, Pulse, etc

               • Comfortable operating in high intensity situations
               • Prioritize and organize tasks based on urgency and needs
               • Able to work within a team and independently
               • A demonstrated history of pursuing learning objectives independently
               • Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
               • Experience creating, troubleshooting, supporting VMware Fusion / Parallels Desktop Virtual Machines
               • Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
               • Experience installing, troubleshooting, and maintaining peripherals
               • Experience troubleshooting standard hardware issues and running diagnostics
               • Knowledge in standard IT Security practices (virus remediation, firewalls, phishing, etc.)
               • A strong background in customer service
               • Demonstrable ability to quickly learn and support various business applications
               • Experience with vendor management is a plus
Dice Id : indony
Position Id : 7123520
Originally Posted : 3 months ago
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