Audio/Video Support Specialist

Audio, Visual
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Responsibilities:

  • Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.
  • Perform routine functionality checks of audio and video equipment in conference room.
  • Diagnose and resolve media system problems in conference or meeting rooms.
  • Provide dedicated AV Tech Support for Meetings or Conferences.
  • Set up, operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables,  meetings and conventions, presentations, and conferences.
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  • Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
  • Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.
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  • Document, track, and troubleshoot incidents to agreed service standards and service levels.
  • Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
  • Develop and maintain system documentation, administrative, and user guides.
  • Conduct end-user orientation and training for new hires.
  • Provision and administer user accounts, distribution groups, and security groups in Active Directory.
  • Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.
  • Process equipment and software requests and record asset information.
  • Hardware/ software lifecycle management.
  • Provide white glove (VIP) and executive support and or dedicated AV Tech Support.
  • Perform request fulfillment of moves & staff equipment changes at each location.
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  • Push and install workstation and third party patches.
  • Provide Windows OS,  Mobile OS support.
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Dice Id : hyattldr
Position Id : 09162019KB
Originally Posted : 7 months ago
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