10576 - Business Process Consultant

telematics, big4, business analysis, process analysis, systems analysis
Full Time
Depends on Experience

Job Description

10576 - Business Process Consultant – Fountain Valley, CA

 

JOB SUMMARY:

Responsible to lead and deliver all aspects of Connectivity Service-related business planning and strategy. Responsible to strategize and plan new business operations in the area of Wireless & Vehicle Connectivity domain, including B2B operations management with HMG affiliates and partners. Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for Connectivity Service-related inquiries and requests from clients. Maintain contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners.

 

JOB RESPONSIBILITIES:

  • Lead various projects related to account management, client service, and partner management.
  • Act as a consultant to assist other Hyundai Motor Group (HMG) client companies to enhance their telematics service. 
  • Partner with executive management team to assess and improve current business processes.
  • Conducts analysis of systems specifications and uses the latest analysis/diagramming tools to represent business/technical processes.
  • Coordinate with all internal departments for client proposal creation.
  • Functions as a key advocate for Client Business Units (CBUs); Serve as a single point of contact for connectivity service-related inquiries and requests from clients
  • Act as a business operation lead to manage all aspects of connectivity service-related business operation including billing, reporting and wireless account management, maintaining contract compliance and facilitates contract development/ amendments with clients, HMG affiliates and partners.
  • Oversee the design and development of the enterprise wide system to meet performance, scalability, extensibility and maintainability requirements.
  • Prepares and obtains approval of system and programming documentation.
  • Recommends changes in development, maintenance and system standards.
  • Staying abreast of service implementation and business operation status, keep clients stay up to date with their connectivity service status
  • Create/manage customer pricing model align with company's strategic direction

REQUIRED SKILLS, ATTRIBUTES & EDUCATION:

  • Earned a B.A. or B.S. degree and preferably an MBA.
  • 8+ years of experience in a similar role preferably in the telematics, IT, Telecommunications or automobile industry.
  • 7 + years leading or participating in business strategy or technology projects, preferably in a consulting environment
  • Consulting experience at a Big4 consulting company, highly desirable
  • Ability to solve practical problems and deal with a variety of situations.
  • Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position.
  • Ability to travel frequently to international sites (e.g. Toronto, Canada)
  • Well organized with ability to pay close attention to details.
  • Strong interpersonal skills.
  • Able to collaborate effectively with cross-functional teams.
  • Great customer service and professional demeanor.
  • Utilize best practices for general business, administrative, and operational procedures.
  • Ability to create standard forms, templates, and processes.
  • Ability to review and update Terms and Conditions.
Dice Id : 10119475
Position Id : 6837635
Originally Posted : 5 months ago
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