Help Desk

Help Desk, Troubleshoot, Active Directory, Group Policies, Users, Computers, MS, A+, Network+, Microsoft, ITIL
Full Time
Travel not required

Job Description

Help Desk

  • Follow up with end users, provide feedback, and direct issues through resolution.
  • Troubleshoot systems issues in a timely and accurate fashion.
  • Effectively use Help Desk ticketing system for incident and problem management, customer interaction and follow-up.
  • Use analytical skills in problem-solving and troubleshooting technical solutions.
  • Participate in an on-call rotation
  • Provide Help Desk Tier 1 and Tier 2 level IT support for technology related issues on and offsite
  • Assist with management of Active Directory, Group Policies, Users and Computers
  • Diagnose and correct problems with computer and server software and hardware.
  • Properly prioritize, coordinate, and escalate unresolved issues to other support tiers.

Minimum Requirements and Qualifications

  • College degree or a Minimum 3 years professional experience in IT
  • Must have experience in MS Active Directory and Microsoft products
  • Intermediate understanding of networks, PCs and hardware configuration required
  • Experience with desktop, laptop, and other IT hardware deployments
  • Working knowledge with RF mobile devices units (inventory scanning, order processing)
  • Cabling and computer/cable room experience required
  • Willing to expand technical skills as required
  • A+, Network+, Microsoft certification, and ITIL Foundations certification is a plus
Dice Id : 10215771
Position Id : 5887930
Originally Posted : 2 years ago
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