Desktop Engineer

Ivanti, Desktop, Support, EUC
Full Time
$80,000 - $120,000

Job Description

Position:- Desktop Engineer

Location:- Evansville, IN, OR Joliet, IL

Duration:  Fulltime

Job Description:-

  •     At least 2 years of Information Technology experience
  • 2-3 year's strong experience on Ivanti.
    •     At least 3 years of experience in managing EUC Support /Deskside support/ Imaging using Ivanti Landesk tool
    •     Perform desktop engineering including imaging, and patching at our onsite location in Evansville, IN or Joliet, IL
    •     Responsible for providing second level support to internal customers by processing incidents and service requests that arrive at the technical help desk and assist with answering phone calls on the service desk
    •     Maintain the production, by running a software and hardware diagnostic regularly in a stipulated time
    •     Conduct Patch Management solutions, integration with CMDB
    •     Complete: License Metering, and Ivanti Management solution upgrade
    •     Download patches from OEM and applying & scheduling them
    •     Complete: Provisioning of OSI on server and endpoints
    •     Ensure: Incidents get resolved with the SLA’s and system goes through a scheduled patching Process
    •     Support various Operating system and in installing applications on those operating systems depending upon its compatibility

Preferred Qualifications:
•     The ideal candidate will be one who utilizes several management tools and has worked on Image Engineering & product expertise on Ivanti Landesk
•     Experienced in Installation, configuration, and administration on different version of Ivanti End Point Management Solutions, and understanding of ITIL
•     Strong communication skills with experience dealing with customers
•     Must be able to work independently using standard practices and procedures
•     Planning and Co-ordination skills

Dice Id : 10200946b
Position Id : 7272413
Originally Posted : 6 months ago
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