Technical Support Engineer

linux troubleshooting, python, Linux, kerberos, hadoop ecosystem, mapr and hive
Full Time
Up to $120,000
Work from home not available Travel not required

Job Description

JD:

  • Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.
  • Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
  • Provides technology/product training, documentation and intellectual property material as required.
  • Acts as focal point for large account product problem resolution.
  • Support customer success with specialized product knowledge.
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems.
  • Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.
  • Interacts across support teams and development teams at peer level.
  • Acts as a technical expert and provides support on a world-wide basis.

skills and capabilities:

  • Minimum 7-10 years of experience in the following:
  • Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc.), web Servers (Apache, Nginx, etc.).
  • Experience in Kerberos, Hadoop Ecosystem, MapR and Hive is must to have .
  • Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems must to have.
  • Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus
  • Understanding in Bigdata .
  • Experience working with web APIs
  • Experience with python, Java a nice to have.

Application support/troubleshooting and reasonable experience in Linux with exposure to SQL and various DB and data sources

JD:

  • Provides First/second/third level technical support for customers, partners, account teams, and other Technical Support Engineers.
  • Applies analytical skills and technical knowledge to solve product problems of moderate to high complexity.
  • Provides technology/product training, documentation and intellectual property material as required.
  • Acts as focal point for large account product problem resolution.
  • Support customer success with specialized product knowledge.
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems.
  • Submits complete and correct bug reports in area of expertise. Advocate for customers in engineering roadmap planning.
  • Interacts across support teams and development teams at peer level.
  • Acts as a technical expert and provides support on a world-wide basis.

skills and capabilities:

  • Minimum 7-10 years of experience in the following:
  • Understanding of application components and functionality; i.e. relational databases (PostgreSQL, MySQL, Oracle, MS SQL Server), NoSQL databases (MongoDB, Redis etc.), web Servers (Apache, Nginx, etc.).
  • Experience in Kerberos, Hadoop Ecosystem, MapR and Hive is must to have .
  • Experience in Linux troubleshooting. Red Hat, Centos, and Ubuntu operating systems must to have.
  • Knowledge of SAML, LDAP, BI and reporting tools, Tableau, AWS a big plus
  • Understanding in Bigdata .
  • Experience working with web APIs
  • Experience with python, Java a nice to have.

Application support/troubleshooting and reasonable experience in Linux with exposure to SQL and various DB and data sources.

NO H4EAD, CPT, OPT.

Posted By

Vishnu Acharya

Dice Id : 10117699
Position Id : 6283788
Originally Posted : 3 months ago
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