Now hiring Multiple Servicenow Consultant Roles for a Global Fortune 100 Firm.
1 – ITSM SME (Performance Analytics, Integration Hub, Domain Separation is a plus)
2 – ITOM SME (Event Management, Discovery, Service Mapping, and Orchestration)
3- SecOps SME with extensive Security Incident Response experience. (Vulnerability, integration with 3rd partner devices
ServiceNow Technical Consultant is responsible for assisting with the successful development of ITSM software solutions and services, in a client consulting environment. This role is a developer who understands ITIL methodology and possesses administrative knowledge of the ServiceNow platform. Responsible for executing requirements as defined within stories and tasks under the leadership of the Senior Technical Consultant and Engagement Manager to support client implementations and enhancements. Technical Consultants have a passion for developing real business functionality and quality to customers. The candidate must demonstrate individual, functional, and professional knowledge to ensure work products and deliverables are met or exceeded. A drive for continued learning is essential in being an effective Technical Consultant.
Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality. Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc. Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.) Skillfully troubleshoot break/fix issues Apply Agile software development practices for customizations to the platform and applications Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc. Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via “stories” Support senior analysts through project(s) lifecycles Manage work against an often demanding timeline Communicates professionally and effectively verbally and in writing with business professionals and clients Manage multiple projects concurrently Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better Must be available during business hours for collaboration and other related calls which often require screensharing sessions
Education/Certifications ServiceNow System Admin/Foundations Certified ServiceNow Product Implementation Certified in 1 or more offerings within the platform ServiceNow Certified Application Developer (not required with equivalent experience) Bachelors degree or additional 2 years related experience