Sr. Servicenow Consultant

  • JLA,
  • Remote
  • 3 days ago
ITOM, ITSM, SecOps
Contract W2, Contract Independent, Contract Corp-To-Corp, 6 Months
Depends on Experience

Job Description

Now hiring Multiple Servicenow Consultant Roles for a Global Fortune 100 Firm.

 

1 – ITSM SME (Performance Analytics, Integration Hub, Domain Separation is a plus)

2 – ITOM SME (Event Management, Discovery, Service Mapping, and Orchestration)

3- SecOps SME with extensive Security Incident Response experience. (Vulnerability, integration with 3rd partner devices

ServiceNow Technical Consultant is responsible for assisting with the successful development of ITSM software solutions and services, in a client consulting environment. This role is a developer who understands ITIL methodology and possesses administrative knowledge of the ServiceNow platform. Responsible for executing requirements as defined within stories and tasks under the leadership of the Senior Technical Consultant and Engagement Manager to support client implementations and enhancements. Technical Consultants have a passion for developing real business functionality and quality to customers. The candidate must demonstrate individual, functional, and professional knowledge to ensure work products and deliverables are met or exceeded. A drive for continued learning is essential in being an effective Technical Consultant.


Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality. Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc. Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.) Skillfully troubleshoot break/fix issues Apply Agile software development practices for customizations to the platform and applications Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc. Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via “stories” Support senior analysts through project(s) lifecycles Manage work against an often demanding timeline Communicates professionally and effectively verbally and in writing with business professionals and clients Manage multiple projects concurrently Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better Must be available during business hours for collaboration and other related calls which often require screensharing sessions
Qualifications Skills Required 3+ years’ experience functioning as a ServiceNow Administrator or Technical Consultant Well versed with ITIL concepts and IT Service Management practices (ITIL v4 certified a plus) Functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and flow design Background in either software development or IT Service Management Understanding of Agile based approach to software development Working Knowledge of the SAIF Methodology Ability to work remotely and largely unsupervised, and to deliver to written requirements Strong attention to detail and problem-solving ability Emerging knowledge of Performance Analytics, Robotic Process Automation, Database-level integrations/ETL Experience in use case, functional, and user acceptance testing a plus Experience with JavaScript required Experience with web-based programming languages a plus - Angular JS, XML, JSON, HTML, CSS and similar are valuable Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required) Development experience in the areas of ServiceNow Mobile solution is a plus Possesses the ability to integrate ServiceNow with other industry leading tools and applications via the use of Integration Hub or APIs Experience with recent ServiceNow versions – New York and Paris (acceptable), Quebec (ideal) Responsible for promoting code / development changes from a dev environment into test via the use of update sets in ServiceNow Strong team player with ability to build positive and collaborative relationships within the organization Willingness to develop professionally and eager to learn Domain separation experience is a plus
Education/Certifications ServiceNow System Admin/Foundations Certified ServiceNow Product Implementation Certified in 1 or more offerings within the platform ServiceNow Certified Application Developer (not required with equivalent experience) Bachelors degree or additional 2 years related experience

Dice Id : 90796024
Position Id : 7080173
Originally Posted : 4 months ago
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