Senior Helpdesk Technician

office 365, Batch, Helpdesk Support, Patience, Documentation, Customer Service, Microsoft Servers, Active Directory, Technical support, PowerShell, Time management, Software deployment, Automation, Backup administration, Hardware, Microsoft Office, Peripheral Devices, Troubleshooting, Scripting, System documentation, Problem solving, Tier 1, Teir 2, Vendor Management, System administration, Information Technology, Detail Oriented, Ability to work Independently
Full Time
$65,000 - $70,000

Job Description

Job Overview

Hekima Business Solutions is seeking a Senior Help Desk Technician to serve as an expert information technology professional. The role requires system administration skills to troubleshoot Tier 1 and 2 Help Desk calls. The Sr. Help Desk Technician must have experience supporting end users to resolve a range of technical issues. The candidate must be professional with attention to detail and patience.

The candidate will be responsible for providing remote administration and troubleshooting of end users’ challenges. They also must be adept at troubleshooting computers and peripheral devices, while demonstrating expert knowledge with Microsoft Office Applications. Experience working in an office setting, as well as the ability to train end users on frequently asked technical issues, is required. The candidate may also be asked to assist with System Administration duties such as, managing users in Active Directory, Troubleshooting Network Issues, Server Deployment, Backups, etc.

The role also requires the ability to support technologies that have been deployed to the organization. We are looking for a candidate that has a knack for learning new technologies and keeping up with new advancements, as well as possessing time management skills to balance multiple project assignments. Having the ability to understand concepts such as IT Operations Frameworks and Cloud Technologies are a plus.

This is a Temp to Perm position located in Washington, DC.


Job Skills

  • Experience administering in an Active Directory environment.
  • Knowledge of installing and configuring computer hardware, software, networks, and printers.
  • Maintain a wide range of hardware and network technology devices.
  • Resolve IT issues in a timely manner to service issues and requests.
  • Experience providing IT support to multiple work sites.
  • Troubleshoot basic IT services, desktop systems and peripheral devices as needed.
  • Use of ticketing system to manage workload and end-user assistance.
  • Scripting, programming and automation skills a plus.
  • Ability to develop and update technical and operational documentation.



  • Bachelor’s degree from a 4-year accredited university required; MCITP certification is a plus.
  • A minimum of 5 years’ experience as a Help Desk technician.



  • Fluent understanding of the entire Microsoft Server ecosystem of applications- primarily Microsoft systems, Office 365, PowerShell and MS Office.
  • Identify and coordinate installation, upgrades and ongoing support of software packages across organization.
  • Provide an effective and responsive helpdesk service when requested and clients/staff are kept informed of progress.
  • Experience creating and deploying PowerShell scripts and batch scripts to manage/maintain software configuration changes desired.
  • Excellent customer service, communication and organizational skills are required.
  • Demonstrable troubleshooting and problem resolution skills for Desktops and Laptops.
  • Ability to work independently with minimal direction providing technical and non-technical support to multiple users.
  • Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
  • Coordinate and execute upon approved adjustments and changes that increase performance and availability.
  • Ability to work overtime or on weekends required on occasion.
  • Provide up-to-date system documentation and inventories.
  • Coordinate related vendor support contracts for hardware or software.
  • Coordinate and communicate closely with management and users across the organization.
  • Coordinate the procurement and installation of new software.
  • Work with other members of the technology team as necessary to resolve issues or assist with projects as assigned.
Dice Id : 91126986
Position Id : 7105762
Originally Posted : 3 months ago
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