Service Desk/Desktop Support

Full Time, Contract W2
Work from home not available Travel not required

Job Description


We have an urgent job opening with our Direct client. Please go through the job description and let me know the following information:

- Interest and good fit for the position (Y/N):

- Availability:

- Visa status:

- Best Contact number:

- Best hourly pay rate expectation:

- Please attach updated resume in word format.

Job title: Desktop Support Specialist

Location: Burlington, Vermont

Duration: 8 Months

Job Description:

The Desktop Support is part of IT Service Desk team providing first and second line IT technical support to internal Marvell employees. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolve a wide range of technical issues. The Service Desk staff works in a dynamic, fast-paced call center that provides IT services over the phone, through email, or walk-in customers.


Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment

Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system

Troubleshooting system hardware and software incidents including operating system and software application problems

Imaging, configuring and installing systems issued to users, decommission retired systems

Provide Telecom and Conference Room support

Assist other functional teams and/or IT Manager with all workstation and other special projects.

Updating inventory records via IT Asset management system

Process new hire on-boarding and termination off-boarding process

Create and document internal standards for IT knowledgebase, system configuration, including hardware and software

Participate in team projects and collaborate with other functional teams

Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility

Perform other duties as assigned


Five to Seven years of demonstrated experience of technical support and services including installation of operating systems, computer hardware and software.

Excellent communication skills and telephone manner

Excellent Customer Service Skills

Excellent organizational skills and Incident Management experience

Strong problem solving and analytical skills

Strong knowledge of online meeting like Zoom, and Cisco Unified Communications Manager

Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2016, O365 as well as Apple MacOS, iOS and Android Mobile operating systems

You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service

Some executive IT Support experience and ITIL Knowledge is desirable

Ability to lift or move up to 50-lbs equipment if needed


Mary Celestina

Technical Recruiter


US # +1 530-214-0068

2010 N. 1st Street, Ste 470, San Jose,

CA 95131

Posted By

Sneha Kumari

Dice Id : infobahn
Position Id : 2019-39937
Originally Posted : 2 months ago
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