Network Operations Specialist (Specialist, Production Services Infrastructure Support)

Network, Cisco, CCNA, Analysis, Change Management
Full Time

Job Description

Overview

Our Team

Technology Services Group (TSG) leverages BNY Mellon's modern technology infrastructure to enable powerful business solutions while vigorously prioritizing our stability and resiliency.

TSG Production Services - We ensure reliable service delivery through industry best practices, as well as warranting a controlled, secure, and regulatory-compliant production environment with greater stability and resiliency. We deliver enhanced flexibility, scalability, and responsiveness to support dynamic client demands with improved quality

The Role

We are seeking a Network Operations Specialist to join our Production Services Level 1 Network team. Our team plays an essential role in providing support for the remediation of alerts and incidents across the bank. Our primary responsibility of the team surrounds identifying and remediating network-related issues experienced by our stakeholders.

Responsibilities include alert response, incident management, change management, and recovery of service across multiple product lines.

You will work as a team member to assist in the implementation and support of systems in a production environment. Under the supervision of senior team members, your responsibilities will be to track problems according to standards and refers problem to the next level of support if appropriate.

Key Responsibilities:
  • Alert response and remediation
  • Incident triage/troubleshooting
  • Carrier/Vendor engagement and management
  • Plan and coordinate changes for device recovery, vendor dispatches, client-requests

Problem management for network-related RCA

Qualifications

Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred. 6 - 8 years of related infrastructure experience required; experience in the securities or financial services industry is a plus

*2-3 years network experience, or 1-2 years with degree and/or industry-certification

*Strong knowledge of Cisco routing and switching

*Ability to work in a high-stress environment

*Basic understanding of the ITIL model

*Flexibility to support a 24x7 model, including weekends and holidays

Preferred:

*CCNA Certified

*Previous experience with Juniper or Palo Alto firewalls, F5 load balancers, proxies

*Wireshark Analysis

*Previous experience with network monitoring tools

*ServiceNow Experience

Designs, implements, integrates, and provides full support for software in a multi-tiered, multi-platform environment. Performs complex troubleshooting as a subject matter expert. Works to ensure appropriate monitoring and alerting setup. Works on root cause analysis and problem management to address underlying technical issues. Collaborates with business and application development stakeholders.

Monitors infrastructure and respond to incidents, perform routine health checks and validations after changes or significant incidents, follows defined procedures for routine, low priority incident resolution.

Escalate to second level infrastructure support for new or high priority incidents, Review and execute Change Management scripts.

Contributes to major incident management calls for resolution of high priority incidents.May mentor or provide guidance for junior team members.

Contributes to the achievement of related teams' objectives

MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS

Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred

6 - 8 years of related infrastructure experience required; experience in the securities or financial services industry is a plus
Dice Id : 91003102
Position Id : 2816
Originally Posted : 2 months ago
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