IT-Technical Help Desk 1

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Kforce Technology Staffing
Contract W2, Temp
Competitive

Job Description

RESPONSIBILITIES:
Kforce has a client in Charlotte, NC that is seeking an IT-Technical Help Desk 1.

Responsibilities:
* Providing IT technical support via phone or chat
* Learn new support technology as required
* Perform administrative tasks related to time keeping and misc tasks
* Develops a strong understanding of the business and can relate problems to business impacts
* Understands how to triage and prioritize issues and will escalate problems to management
* IT-Technical Help Desk 1 maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives
* Responds to alerts or emergency issues within 15 minutes during normal business hours and when on-call
* As a IT-Technical Help Desk 1, this role processes and handles requests and orders for computer equipment throughout the lifecycle of the equipment
* Performs other duties as assigned

REQUIREMENTS:
* 1+ years of experience in IT Service Desk role
* Excellent Customer Service Skills
* Demonstrated interpersonal/verbal communication skills
* Demonstrated written communication skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITTND1982478
Originally Posted : 2 months ago

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