Level 3 Technical Support

  • eXcell,
  • Folsom, CA
  • 25 minutes ago
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Contract W2, Contract Independent

Job Description

Did you know that our employee benefits start on the first day of employment? Join eXcell and enjoy our generous, DayOne Benefits (SM)!

* * L3 Strategic Technician Needed - Floater * *

This is a unique role that calls for someone who is dedicated and eager to learn, someone that can change direction / directive quickly and works well independently, but also has the communication and desire to integrate into various teams and/or clientele groups.

This position is best suited for someone capable of learning new skills and processes quickly and the ability to hit the ground running. This includes being resourceful, highly communicative, and adaptive to change, as well as providing superior customer support.

Job Duties include but not limited to:

  • Backfill ad hoc as needed in whichever group is shorthanded
  • Your schedule based on future time-off requests, or days off for techs who call in sick
  • Reporting to the local Lead but will take direction from the Lead of the group supported that day
  • May be required to perform client or interdepartmental deliveries
  • Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment
  • Daily updates in the database of record, both online and offline
  • Monitoring of online queues to assist customers with break-fix and meeting support requests
  • Assisting with large deployment or renovation projects
Support includes but is not limited to:
  • Installing and configuring OS on client systems
  • Migrating client data to new systems
  • Picking up surplus equipment from users
  • Preparing old equipment for re-dispositioning and e-waste handling
  • Processing and testing failed systems returned from clients
  • Ensuring all client inventory assets are stored and distributed in a clean and professional manner
Server Support to include:
  • Server landing / decommission
  • Landing preparation
  • Rail / hardware installation
  • Cabling
  • Remote management setup
  • Prep for shipping if needed
  • Designate parts identified for waterfall usage
  • Proper Hard Drive handling and disposal
  • Unboxing / boxing of servers, ISM paperwork for shipments
  • Provide escort service for vendors / techs
  • Maintain ISMP ticketing system
  • RFID application / scanning, inventory labeling
Hardware support includes but is not limited to:
  • Help transport hardware from lab to lab
  • Help deploy new tool PCs
  • Help disposition old hardware
  • Help audit machine hostnames, serial numbers, network TO drop information
  • Help update asset records, fix and maintain inventory
  • Help clean up old lab and storage spaces
  • Help sort reuse parts for stock
  • Help monitor the queue for failure tickets and re-run the manual backups and apply standard fix if they continue to fail
  • 3+ years of technical experience desired
  • Must be willing to travel between buildings using a personal car or on foot (when practical)
  • Must be able to work independently and be flexible
  • Must be able to lift up to 35 lbs. solo
  • May be required to walk / sit / stand / crawl / kneel for extended periods
  • Must have excellent customer service skills and excellent written / verbal communication skills
  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 8, and Windows 10
  • Technical certifications a plus

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Posted By

Joshua Melde

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 20-01314
Originally Posted : 2 months ago

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