Senior Analytics Manager

Data Analytics, Process Analytics, Presentations
Contract Corp-To-Corp, Contract W2, Longterm

Job Description

We are looking for a Senior Analytics Manager for one of our clients. This will be an on-site position based in City of New York.

Position: Senior Analytics Manager

Location: City of New York

Job Length: Long term

Position Type: C2C/W2

Requirements:

  • 6-8 years' experience in Data & Process Analytics
  • 3-4 years' experience in designing and deploying analytics platforms (business perspective) Tableau / Power BI etc.
  • 2-3 years' experience in deploying in Speech / Text Analytics solutions and deriving actionable insights from the same
  • 3-4 industry experience in Prestige Beauty / Luxury Retail preferably in Customer Service / Experience function
  • Knowledge of latest trends in Artificial Intelligence / Machine learning to derive predictive analytics. Applied experience in these areas is preferred.
  • Solid understanding of Contact Center Technologies, Tools, Processes & Metrics CRMs, Telephony Systems etc.
  • Excellent communication skills; experience in handling communications with Senior Leaders
  • Ability to make compelling arguments & points using advanced analytics and impressive presentations

Responsibilities:

  • A key requirement of the role will be to 'story-tell' to ensure insights are articulated in a clear and straightforward way.
  • Work with the Global Consumer Care Teams (Regional teams, & COEs), Brand Teams and key functions (Quality, R&D, Safety, Packaging) to establish reporting and analytics needs
  • Work with IT teams to understand and establish data sources, flows and platforms
  • Leverage latest developments in Business Intelligence tools and technologies to imagine, design and deploy creative visualization tools for effective and efficient analytics
  • Leverage latest development in Speech and Text Analytics to analyze unstructured data related to Consumer Interactions (calls, chats, emails) and Direct Feedback (Social Listening and Ratings & Reviews)
  • Leverage latest development in Machine Learning/Artificial Intelligence to enable proactive and predictive analytics
  • Partner with IT / Other vendors for selection, development and deployment of platforms
  • Automate existing Excel/PowerPoint reports Move to BI Platforms
  • Deliver Analytics & Actionable Insights to the Assigned Brands, Regions and Key Functions to drive and enable:

Skills: Data Analytics, Process Analytics, Presentations

Dice Id : 10368224
Position Id : 2021-404
Originally Posted : 3 months ago
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