IT Applications Operations Leader

leadership, enterprise, intake, problem management, service availability management, public cloud, aws, bss, oss, retail applications, chef, puppet, ansible, infrastructure as code, terraform, cloudformation
Full Time
$143,550 - $203,850
Travel not required

Job Description

Our telecommunications client is seeking an IT Applications Operations Leader to join their fast-growing team.  This is a full-time position.  This is NOT a remote position.  Client will pay up to $16,000 in relocation assistance if you are willing to relocate to the Denver CO area.

U.S. citizens and permanent residents are encouraged to apply.  We are unable to sponsor.

In this role, you will:

  • Develop and lead a world-class team focused on best-in-class reliability engineering and applications operations methodologies.
  • Develop a strong ability within the team to perform effective Incident Management from incident start through resolution, partnering with Development and Deployment to determine root causes, and driving rigorous Problem Management to follow through on actions.
  • Foster and encourage a culture of clear and precise communication, continuous improvement, and employee engagement.
  • Challenge existing methods and drive new paradigms.
  • Provide both strategic leadership for the organization, as well as hands-on tactical daily leadership.
  • Develop strong working partnerships built on responsiveness and mutual accountability with leaders inside and outside of the organization.
  • Set monthly/quarterly goals and objectives and ensure resources are efficiently aligned to organizational goals and objectives.

Skills, Experience and Requirements:

A successful IT Application Operations Leader will have the following:

  • BA/BS in a technical or business discipline (information systems, engineering, computer science, finance, business administration, or accounting) or relevant experience; MA/MS preferred.
  • 10+ years of experience in Information Technology.
  • 5+ years in a senior IT leadership role in a large enterprise environment.
  • Strong experience with Intake, Problem Management, and Service Availability Management.
  • Exceptional written and oral communication skills.
  • Ability to articulate complex situations clearly.
  • Knowledge of public cloud, preferably AWS services and operations.
  • 10+ years’ experience with BSS/OSS/Retail Applications.
  • Knowledge/experience with configuration management (Chef, Puppet, Ansible, Salt).
  • Knowledge/experience with Infrastructure as Code (IAC) (Terraform, CloudFormation).
  • Knowledge/experience with CI/CD tools and concepts.
  • Ability to establish rapport and credibility, and to influence in a highly cross-functional, matrixed organization.
  • Entrepreneurial attitude and ability to drive best practice innovation.
  • Highly collaborative approach with a strong work ethic.
  • Disposition to embrace challenges and display a strong creative flexibility.
  • Familiarity with Site Reliability Engineering (SRE).

Additionally, experience is desired in the following areas:

  • Data Networking.
  • Enterprise Software Releases.
  • AWS and Cloud Services.
  • Development Tools and Enterprise Monitoring Systems.
Dice Id : saicon
Position Id : 53930
Originally Posted : 4 months ago
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