Desktop Support Analyst

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Robert Half Technology
Analyst, Citrix, Customer Service, Desktop Support, LAN, Management, Printer, Video, VPN
Full Time
$55,000.00 to $70,000.00 per year
Work from home not available Travel not required

Job Description


Our client, a Financial Firm in the heart of DC is looking for a Service Desk Associate ?to join their team!? If you have the ability to present complex technical information to non-technical?users in an?understandable and concise format, coupled with the ability to troubleshoot technical issues, you could be who we're looking for!? If you're a self-motivated problem solver?who loves to work in a dynamic and positive environment, this may be the role for you.

* Primary responsibilities:

* Provide excellent customer service and support for Tier 1 and 2 related technical issues

* Managing workstations- desktops, laptops, some imaging some vendor management

* Application implementation

* Create AD accounts, configure machine for new hire

* Manage Group Policies

* Connect LAN printers

* Set up machines

* Updates, backups

* Managing video conference equipment, manage copier printers- setting up connecting and ensuring employees are up and running

* Dell equipment

* Network connectivity

* Citrix Express ticketing system ? ticket closure (5-10 tickets/day) ie. Can?t access this application, cant connect to printer, password resets, remote access

Requirements:

* Office 365???

* Active Directory- creating accounts (not just modifying, add/delete) and GPOs?

* Network understanding- remote access, troubleshooting vpn connection, understanding there are different vLANs ie. User vLANs, server vLANs, remote access

* High level of curiosity and desire to trouble solve

* Highly motivated and a great team player

Great communicator


** Helpdesk, Desktop Support, or Service Desk Support in a Financial Company, Non-profit, Law Firm, or small to mid-sized company is a plus!- 2+ years of IT service desk support


- Excellent communication and customer service abilities


- Microsoft Office 365 experience- troubleshooting and support


- Active Directory- password resets, modifying accounts


- basic knowledge of Citrix or VPN


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 04510-0010953762

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