Helpdesk / Desktop Support

Microsoft Office 2010, Office 365, Windows Server, Permissions Management, Imaging, Ticket creation and management, Basic technical support, Helpdesk, Network support, Enterprise, WAN, LAN, Security, Servers, Networking, Active Directory, Desktop, Disaster recovery, Technical support, Troubleshooting, System documentation, Communication skills
Contract W2
$20 - $30
Travel not required

Job Description

Essential Duties and Responsibilities:

Helpdesk/Desktop Support experience or equivalent combination of education, enterprise support, imaging, desktop support experience.

  • Provide support for technical issues involving core business applications and Microsoft related technologies: Office 2010 to 2013, Office 365, Windows Server, Active Directory account and permissions management
  • Imaging Computer experience
  • Respond to user requests by phone, email or in person
  • Ticket creation and management
  • Find and implement solutions for users within the companies support framework
  • Monitor and support disaster recovery solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Configure and deploy end user equipment – desktops, laptops, tablets, phones
  • Assist with server deployment and maintenance
  • Creation and maintenance of system documentation e.g. user guides and training materials
  • Communication with users: informing them of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

  • Ability to work in a team and communicate effectively across all areas of the business
  • Escalate service or project issues that cannot be completed within agreed service levels
  • Document and follow internal processes and procedures related to duties and responsibilities
  • Review IT publications and online materials to remain up-to-date with current and future technologies
  • Ability to participate in an on-call rotation
  • Ability to work occasional nights and weekends to perform scheduled maintenance

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Interpersonal skills: such as telephone, communication and active listening skills and customer-care
  • Methodical troubleshooting / diagnosis skills
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Strong work ethic is a must (reliable, punctual and dependable)
  • Ability to lift up to 50 lbs, sit for periods of up 4 hours, comfortable working at heights

EDUCATION:

2-year degree/certification in related discipline or equivalent combination of education and experience.

 

Dice Id : 80121007
Position Id : 5849658
Originally Posted : 3 years ago
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