IT Support Specialist (Refresh team)

Windows, iOS, Mobility, Troubleshooting, Break Fix, Smart Hands, SCCM, Imaging, Desktop Support
Contract W2, Full Time
$60,000 - $70,000 /yr

Job Description


Hot opportunity to work onsite with a Global Investment Banking / Technology firm.Please contact Shoshanna Haynes text/call for immediate consideration.

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Provide swift and professional deskside IT supportPerform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsInstall, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsUtilize the ticket management system to record, update and resolve tickets from the HelpdeskCollaborate with other support groups across global locations to help troubleshoot client issuesUtilize tools for building, monitoring and troubleshooting client devicesParticipate in Disaster recovery testing exercisesUpholding procedures for logging, reporting, and statistically monitoring desktop operationsWrite technical support and client documentation in form of Knowledgebase articlesMeet or exceed expected customer service levelsOther duties as assigned by the Level 2 Support Manager

Excellent proven track record supporting clients in a financial environmentExcellent proven customer service based approachProven ability to prioritize tasks and issues according to the business impactGood written and verbal communication skillsGood time management skillsAble to work in a high pressure environmentStrong organizational and analytical skillsAbility to multi-task and work under pressureAbility to work autonomously and within teamFlexible and proactive with a "will do' attitudeTakes responsibility and follows through on issues to closure and root cause resolutionDemonstrable desire to achieve

Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility. Dress Code: Business casual
Dice Id : 10106616
Position Id : 48095
Originally Posted : 2 months ago
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