Help Desk Technician

  • TeamSoft,
  • Madison, WI
help desk, it support
Contract W2, C2H Corp-To-Corp, 1+ year
Based on Experience
Telecommuting not available Travel not required

Job Description

Help Desk Technician

Internal Req: 010692

Location: Madison, WI

Contract Length: 1+ year

 

 Company Description:

TeamSoft’s client is growing and has performed work for several of its larger accounts outside of Wisconsin.  It now encompasses projects in 18 different sates and, even, most recently, Shanghai, China.

Brief Job Description:

This position is for an experienced 2-4 year Help Desk or Technical Support professional, who will support a small but growing IT environment.  The Help Desk Technician assists the IT user community by resolving issues that directly impact their ability to perform their job function effectively. They are looking at migrating to office 365 from their current perm exchange setup, so Office 365 is a big plus.

 

This is a great position for the Help Desk Technician who is looking to grow in their career.  Along with learning the Internal IT landscape, candidates will have the opportunity to pursue Cisco Network Engineering Certifications (CCNA) and grow their Network and Systems skills by working with clients in the field.  The immediate need is for internal technical support, but there is a lot of opportunity to grow in the position. 

Looking For:

  • Entry-level service desk person. Ideal: 2-4 years of experience in IT, primarily help desk or service desk environment.
  • Office 365 Experience is a BIG PLUS
  • Day to Day = 90% end-user support. Mostly taking calls. Also processing requests.
  • Candidate will be working on-site and addressing primarily internal IT issues, but job tasks may include external client support for key Audio, Video, and Technical Installations.
  • Troubleshooting - software apps, network, system access, mobile devices, PCs.

 

MUST HAVE SKILLS:

•    Associate’s degree in Network Systems, Information Technology, or related field or/ equivalent 2-4 years of experience in a Help Desk/Technical Support Role

 

NICE TO HAVE SKILLS:

  • CompTIA A+ Certification or other Microsoft Certifications.
  • Help Desk Analyst Certification or equivalent experience desired  
  • Proven ability to resolve problems efficiently and effectively, recognizing customers’ competence levels, and interacting with customers competently and courteously while exhibiting an appropriate sense of urgency
  • Knowledge of Microsoft Office application software and Windows desktop operating systems
  • Knowledge of basic networking fundamentals, PC hardware, and peripheral devices
  • Windows Server configuration experience.  2012 and/or 2016
  • Excellent interpersonal, written, and oral communication skills
  • Proven ability to balance, prioritize, and organize multiple tasks

 

Posted By

1350 Deming Way, Suite 250 Middleton, WI, 53562

Dice Id : 10110872
Position Id : 10692_sup_mad
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