Sr. UX Researcher

  • 3Ci,
  • Charlotte, NC
  • 11 hours ago
Computer, UX
Full Time
Travel not required

Job Description

Senior User Experience Researcher

3Ci is recruiting a Senior User Experience Researcher for our rapidly growing client in Charlotte, NC. As the Senior User Experience Researcher, you be responsible for efforts that have high visibility, complexity, or sensitivity for the bank. You will serve as the subject matter expert for designing, coordinating, and executing a program of research in a complex, multifaceted domain.

REQUIREMENTS:
  • Master's degree in Psychology, Human-Computer Interaction, Human Factors, or another related social science or research discipline
    • PhD in Psychology, Sociology, UX, Human-Computer Interaction, Human Factors, or related research field (preferred)
  • Experience using remote usability platforms such as UserZoom, UserTesting.com or others
  • 4+ years' experience in applied product/design research with a proven record of delivering compelling and well-designed studies that have produced actionable insights
  • Experience in financial services, healthcare, transportation, hospitality or an industry with a high degree of systemic complexity (preferred)
  • Excellent communication, presentation and collaboration skills
  • Expertise in a wide variety of qualitative and quantitative methods and study design principles
  • Cognitive psychology background, particularly in behavioral economics (preferred)

RESPONSIBILITIES:
  • Plan, conduct, analyze and report research as needed
  • Generate insights that influence product strategy and prioritization
  • Determine proper research methodology for each study
  • Deliver strategic recommendations and findings with confidence
  • Develop and maintain strong internal partnerships with stakeholders and business partners and work with them, fellow researchers, cross-functional teams and partners to devise sound research strategies, timelines and goals
  • Identify, recruit and schedule appropriate participants for research studies
  • Conduct stakeholder interviews, competitive analysis, and review existing research and insights to assist with defining user requirements
  • Lead and facilitate user research and usability testing sessions
  • Educate and evangelize user research to business partners and senior leaders
  • Stay current and benchmark industry trends, theories, methods and processes

3Ci, an MAU company

Since day one, 3Ci has believed in placing the value of people and relationships above all else. By building the business one relationship at a time and putting people first, 3Ci has led a movement: to put people first, to be partners not vendors, and prioritize our client's success as our own.

EOE: Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply
Dice Id : comga001
Position Id : 30315
Originally Posted : 6 months ago
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