Bilingual Contact Center Agent

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Matlen Silver
customer, bilingual, call center
Contract W2, Contract
Competitive

Job Description

Bilingual Contact Center Agent
Charlotte Remote
1 year contract (Temp to perm possibility)

Notes from manager: These agents will be trained on multiple litigations but with a heavy emphasis on claimants who speak Spanish. Would like for them to start on 4/20.

Responsibilities:
Interact with customers via telephone to provide information
Process transactions and reply to inquiries about services
Use computer system to track, gather information, and/or troubleshoot customer issues
Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
Maintain the highest level of customer service
Refer unresolved customer issues to designated leadership for resolution
Bilingual as required. Reading, writing, speaking.

Qualifications:
Must have a High School Diploma or GED
6 months previous customer service experience
Must be computer literate
Excellent verbal and written communication skills
Ability to make good decisions and resolve issues in a clear and calm matter
Bilingual as required. Reading, writing, speaking.


Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535212344
Originally Posted : 2 years ago

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