IT Help desk -

Windows, Unix, help desk, IT support, AAS Degree or higher in IT - or A+ or Net+ or other IT certification - customer service or prior IT support experience- mobile devices
Contract W2, 1 null
Travel not required

Job Description

IT Help desk – 

1 yr  contract possible right to hire for an IT Help desk specialist.  Candidates must have 1-4 years IT help desk experience and AAS Degree or BS Degree in IT and/or A+, Net+. 

 Duties include:

Provide routine IT troubleshooting support on hardware/software for Mobile devices - cell phones, scanners, etc. utilized by the organization.

Candidate is responsible for taking initial telephone or e-mail inquiries and troubleshoot appropriately – documenting all calls through Remedy call management system.

Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.

Strong IT help desk experience desired supporting Windows 7/10 operating systems, installing new software/hardware on wireless devices

Basic Knowledge of Unix/AIX Servers highly desired – SQL – Executing SQL scripts, monitoring scripts – command prompts, etc.

Basic Knowledge of Cisco Routers/Switches- command prompts to configure switches, etc.,  highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,

Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.

These issues may require 5 to 15 minutes to settle.

Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation. 

Must have strong background working with wireless networks , Mobile devices – wireless devices, PC software and Windows 7-10,  MS Office Suite, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.

Pay is $18/hr per hour on a w2 – we offer discounted health/dental and 401k benefits. 

This is a 40 hour work week – you are paid for the hours you work.

 AAS Degree or A+, Net + certification.

 The hours on the help desk cover 6am-10pm –   Candidates will be assigned a 10 hour shift to include a weekend night.

Local candidates only -Must be able to pass 20 year criminal background check

Dice Id : 10112363a
Position Id : DM-Help
Originally Posted : 2 years ago
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