NOC (Network Operations Center) Manager

  • TeamSoft,
  • Madison, WI
infrastructure, network, manager, TCP/IP, routing, ITIL
C2H Independent, C2H W2, Long term
Depends On Experience
Telecommuting not available Travel not required

Job Description

Our client is seeking a NOC manager to oversee a team of NOC Technicians, directly or indirectly.  The NOC Manager is responsible for effectively supporting the company and its clients’ IT infrastructure, while minimizing the adverse effects of incidents and problems. The position will be focused on providing leadership in the operational process and personnel functions of the NOC unit so the client is able to meet its Service Level Agreements. The NOC Manager will also be assisting in hiring, mentoring and developing a repeatable training program on support processes for new staff.

Knowledge Requirements:


  • Bachelor Degree in Computer Science, Information Systems, related field or equivalent work experience
  • Five to ten years of experience working in an Information Technology (IT) Operations environment
  • Three to five years of experience working in a supervisory position in an Information Technology Operations environment
  • Prior Help Desk, Service Desk and/or Network Operations Center (NOC) management experience
  • Excellent customer service, written and oral communication skills. Ability to multitask in a busy and demanding environment.
  • Basic knowledge of network hardware, TCP/IP, routing, switching, network security and telecommunication circuits
  • Advanced knowledge of trouble ticketing systems
  • ITIL Foundation certifications will be required within 6 months of employment. The ITIL Service Practitioner or Service Manager certification is preferable within 12 months of employment.

*A full position description will be provided to qualified candidates.


Find out why TeamSoft is the technology leader with over 200 IT consultants. Managed by IT professionals, TeamSoft is the clear choice for your career. Join the TeamSoft family today!


Did you know?

  • TeamSoft offers salaried options for many positions that include 5 weeks PTO and great benefits!
  • TeamSoft has been in business since 1996
  • TeamSoft’s Executives are IT professionals who possess a wealth of experience in application development, business analysis, and project management
  • TeamSoft’s Recruiters are knowledgeable, friendly, and ready to help you make your next great career move
  • TeamSoft offers a full benefits suite to all of our W2 consultants, including a 401k plan with a 100% vested 4% dollar for dollar match
  • Our targeted selection process is designed to get to know your strengths and career interests and provide you with the best chance for success in your new position
  • Our longest running consultant has been with us for 16 years
  • Consultants can participate in our charitable giving committee. To date, TeamSoft’s charitable giving committee has donated over $100,000!

TeamSoft is operated by IT professionals. Our team has deep experience with IT staffing. Our clients understand this and rely on our expertise. That is why TeamSoft is the largest IT consulting firm founded in the Madison Area, with more than 200 current consultants! With over 50 active clients, TeamSoft will give you the greatest exposure to the widest range of IT careers.

Our executives possess a combined 60+ years of IT consulting experience. Our recruiting and Account Management staff are very well-versed in our client markets.  We get you. We know you. We know what you do every day.  And we know what you deal with on the job.

You take your career seriously and so do we. At TeamSoft you are not just a resume or number. Our goal is to create long-term partnerships with each of our consultants, and according to feedback from many of them, we are very good at this.

Click HERE to see what our consultants have to say about working with TeamSoft.

TeamSoft – Promote yourself!

TeamSoft is an equal employment opportunity employer functioning under an Affirmative Action Plan.

Posted By

1350 Deming Way, Suite 250 Middleton, WI, 53562

Dice Id : 10110872
Position Id : 10564_NOC_MSN
Have a Job? Post it

Similar Positions

Network Technician/Helpdesk Specialist
  • AE Business Solutions
  • Madison, WI
Senior Network Engineer
  • Northwestern Mutual
  • Milwaukee, WI