Systems Administrator/Application Support

  • CMCI,
  • Ashburn, VA
  • 3 days ago
Agile, Amazon Web Services, Apache Tomcat, Best practices, Business intelligence, Cross-functional, Computer science, Hardware, Dynatrace, Incident management, Information systems, Hardware management, IT service management, Linux, Microsoft PowerPoint, Microsoft Windows, Reporting, Scripting, Security clearance, ServiceNow, Scrum, SOP, QA, Oracle WebLogic, System administration, Technical support, Unix, Document management, CBP, MOST, Management consulting, Sprint, Troubleshooting, Systems engineering, Standard operating procedure, Software, Software development, Splunk, Oracle
Full Time
Depends on Experience
Work from home available

Job Description

System Administration / Application Support

Location: Ashburn, VA




CMCI provides management consulting and IT services that empower enterprises to achieve their business goals in today's highly competitive market. Our goal is to seamlessly integrate into each customer's organization to fully understand their business and technology needs. This approach allows us to quickly deliver high quality solutions while achieving the highest level of customer satisfaction on time and within budget. By choosing CMCI, you are choosing a company that can deliver on business outcomes and mission needs in the most cost-effective manner and without sacrificing capability. As a part of CMCI's culture of loyalty and commitment to its employees, CMCI is committed to provide a tremendous career path by promoting employees to their highest potential.


Job Description:

In support of the organization providing 24x7x365 support, the System Engineer will have direct oversight and accountability for all applications and hardware maintenance and troubleshooting activities typically applicable through various CBP process and procedures. In this capacity, the System Engineer will be deeply engaged in the daily operations, incident management, and resolution activities. The position will also entail collaboration with various stakeholders outside of the core team, including but not limited to other technical specialists, product owners, and business stakeholders.


Primary Responsibilities:

  • Develop, test, document and help operationalize various applications leveraging industry best practices.
  • Work closely and collaborate with various cross-functional IT specialists in implementing solutions.
  • Work closely with team members and key stakeholders to gather and validate requirements, work with leads to design solutions that meet the functional and technical requirements.
  • Participate in Scrum Daily Stand-up, Sprint, and iterative development activities, while preparing to take on any role within the agile team as needed.
  • Collaborate with Divisions, Developers, Customer, and external entities in resolving application issues.
  • Ensure adherence to internally defined application development and maintenance practices.
  • Provide application contact and incident resolution to customers with hardware, software, and application problems.
  • Document application incident resolution and status in ServiceNow.
  • Install system wide software and assist with fine-tuning system performance.
  • Set-up administrator, service accounts, reset accounts and passwords.
  • Provide input and update to Standard Operating Procedures (SOP).
  • Participate in organizations change management process.
  • Responsible for creating and updating Knowledge Base Articles (KBA).
  • Responsible for documentation management and reporting using Microsoft Excel and PowerPoint.
  • Possess strong analytical skills required to troubleshoot issues, identify resolutions and be available for off business hours implementation and support.


Basic Requirements

  • Bachelor’s degree in computer science, Information Systems, or related engineering fields with 8 to 12 years of prior relevant experience OR Master's Degree in similar field with 6 to 10 years of prior relevant experience.
  • 8+ years of progressive experience in the IT industry
  • Working knowledge of scripting and create commands

Working knowledge of Apache, Tomcat, WebLogic, and Oracle

  • Working knowledge of Linux, Unix, and Windows

Working knowledge of AppDynamics, Splunk, and Dynatrace

Working knowledge of AWS maintenance and support

  • Ability to multitask and prioritize tasks on a fast moving and challenging environment.


Clearance: Top Secret Clearance or CBP BI Required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Dice Id : 10193742
Position Id : 7144544
Originally Posted : 2 months ago
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