Help Desk Specialist - Spanish Speaking

  • TeamSoft,
  • Norcross, GA
IT Support, Help Desk, Spanish
Contract Corp-To-Corp, Contract Independent, Contract W2, C2H Corp-To-Corp, C2H Independent, C2H W2, 3 Months +
Depends On Experience
Telecommuting not available Travel not required

Job Description

The Tier 1Technology Support Analyst responds to requests by diagnosing and resolving problems that fall within defined guidelines and escalating more complex problems to other technical support teams and external vendors. He/She provides phone and e-mail support remotely from a central location. This position provides Tier I support of low to medium complexity ensuring end users receive prompt, courteous and knowledgeable assistance. The IT Technology Support Analyst receives general supervision and is competent to work independently on most Support Desk activities. 

 

Bilingual: must speak Spanish, open to working any shift (shift to be determined upon offer) 

Job Duties 

  • Diagnoses Tier I Support Requests (26-30%) 
  • Researches Tier I Support Requests (16-20%) 
  • Resolves Tier I Support Requests (31-35%) 

Performs other duties as required. 

 

Competencies 

Applies Information Systems Knowledge 
Maintains and applies specific knowledge of information systems elements (hardware, software, network) and their application to business functions/processes.

Applies Help Desk Tools/Utilities Knowledge 
Applies knowledge of help desk management tools and utilities; examines new products to determine applicability to help desk work. 

Investigates Incidents 
Responds to requests, problems, crises, and critical situations to discover the causes, document what was found, and identify responses or next steps. 

Service Level Management 
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. 

Problem Management (IT) 
The resolution of incidents and problems throughout the information system lifecycle, including classification,prioritization and initiation of action, documentation of root causes and implementation of remedies. 

Application Support 
The provision of application maintenance and support services.Support may be provided both to users of the systems and toservice delivery functions. Support typically takes the form ofinvestigating and resolving issues and providing information aboutthe systems. It may also include monitoring their performance.Issues may be resolved by providing advice or

 

Find out why TeamSoft is the technology leader with over 200 IT consultants. Managed by IT professionals, TeamSoft is the clear choice for your career. Join the TeamSoft family today!

 

Did you know?

  • TeamSoft offers salaried options for many positions that include 5 weeks PTO and great benefits!
  • TeamSoft has been in business since 1996
  • TeamSoft’s Executives are IT professionals who possess a wealth of experience in application development, business analysis, and project management
  • TeamSoft’s Recruiters are knowledgeable, friendly, and ready to help you make your next great career move
  • TeamSoft offers a full benefits suite to all of our W2 consultants, including a 401k plan with a 100% vested 4% dollar for dollar match
  • Our targeted selection process is designed to get to know your strengths and career interests and provide you with the best chance for success in your new position
  • Our longest running consultant has been with us for 16 years
  • Consultants can participate in our charitable giving committee. To date, TeamSoft’s charitable giving committee has donated over $100,000!

TeamSoft is operated by IT professionals. Our team has deep experience with IT staffing. Our clients understand this and rely on our expertise. That is why TeamSoft is the largest IT consulting firm founded in the Madison Area, with more than 200 current consultants! With over 50 active clients, TeamSoft will give you the greatest exposure to the widest range of IT careers.

Our executives possess a combined 60+ years of IT consulting experience. Our recruiting and Account Management staff are very well-versed in our client markets.  We get you. We know you. We know what you do every day.  And we know what you deal with on the job.

You take your career seriously and so do we. At TeamSoft you are not just a resume or number. Our goal is to create long-term partnerships with each of our consultants, and according to feedback from many of them, we are very good at this.

Click HERE to see what our consultants have to say about working with TeamSoft.

TeamSoft – Promote yourself!

TeamSoft is an equal employment opportunity employer functioning under an Affirmative Action Plan.

Posted By

1350 Deming Way, Suite 250 Middleton, WI, 53562

Dice Id : 10110872
Position Id : 9962_HLP_GA
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