Senior ServiceNow Developer - HRSD

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Delta Air Lines Inc.
Full Time

Job Description

Responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform HR Service Delivery application following vendor best practices.   


  • Works with the Business / Product Team and development team to provide estimated level of effort
  • Takes ownership of high level / complex business requirements and works them to completion
  • Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.
  • Design, Development and Implementation of the HR Service Delivery module including: Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search
  • Collaborate with many teams and stakeholders locally and remote to efficiently and effectively deliver product enhancements, new features, and defect fixes.
  • Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.
  • Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
  • Performs peer review of code prior to functional testing
  • Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.
  • Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
  • Assist team members with support issues.
  • Participate in daily standups to report status, delays and risks to scrum master / team leads / management.
  • Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
  • Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.
  • Mentor other team members as needed
  • Practices safety conscious behaviors in all processes and procedures.

*May perform other duties as assigned. 

What you need to succeed (minimum qualifications)

  • 5 or more years of experience in ServiceNow Platform development
  • 3 or more years of experience in ServiceNow HR Service Delivery (scoped version) development
  • 3 or more years of experience in Agile development practices
  • Ability to script complex scenarios during interactive sessions
  • Demonstrable experience creating and maintaining ServiceNow Logic and Scripts, HR Case Record Producers, Virtual Agent Conversations, Portal Widgets, REST Integrations, and Flow Designer Flows
  • Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills
  • Ability to work independently to achieve exceptional results
  • Demonstrated ability to deliver quality work on time and translate planning into action
  • Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

What will give you a competitive edge (preferred qualifications)

  • ServiceNow CSA Certification
  • ServiceNow CIS-HR Certification


Company Information

There are 75,000+ reasons to join Delta—every one of our employees has their own. Some of us want to explore new places. Some are here to explore our own career potential. Some are curious about other cultures, while others want to make a difference where they are. There’s a whole world out there—and another one right here within Delta. Which means that whatever keeps you climbing, you’ll discover it with us.
Since our first passenger flight in 1929, we’ve been in the business of connecting people. Powered by our employees around the world, Delta has led the airline industry in operational excellence while maintaining our reputation for award-winning customer service, safety, and innovation. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Dice Id : RTX156040
Position Id : Delta14327
Originally Posted : 3 months ago

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