Helpdesk Support Engineer

SCCM, Active Directory, O365, VMWare, BitLocker, NexThink, GPOS, Customer Service, Powershell
Contract W2, 6 Months
$20 - $30

Job Description

Desktop Support Engineer Responsibilities:

  • SCCM Application Deployment, Updates Deployment, OS Deployment and Reporting.
  • Build application packages deployable within an SCCM environment which may include but not limited to servers, workstations, laptops and tablets.
  • Build system images and Windows in-place upgrades for Windows 10 systems.
  • Monitor desktop hardware and their operating systems, via Nexthink.
  • Responsible for process and procedures for application packaging and documentation.
  • Develop software installation scripts for internal applications.
  • Assist applications owners in advanced level software installation package distribution troubleshooting.
  • Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)
  • Create standard operating procedures on all solutions implemented.
  • Creating and run various reports in SCCM and provide to Leadership.
  • Develop pull back process to removing old or unlicensed software.
  • Assisting Security team with patch and vulnerability management.
  • Clearly communicates and sets expectations of all workflow tasks.
  • Actively work with multiple IT groups for implementations.
  • Provides weekly statuses & estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges.

Skill Requirements:

  • SCCM, Windows, O365, Active Directory, NexThink, BitLocker and VMWare
  • Proven work experience as Desktop Support Engineer or Level II Support Technician.
  • Advanced knowledge of windows OS.
  • Knowledge of popular software applications.
  • Ability to solve complex hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.


  • This position is responsible for Desktop administration, with an emphasis on SCCM & NexThink administration.
  • The successful candidate for this position will have working knowledge and experience in SCCM, NexThink, Active Directory (GPOS), O365, enterprise software, and patch management.


Dice Id : solpart
Position Id : 6593159
Originally Posted : 1 month ago
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