ServiceNow Solution Architect (MSP Team)

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Management, Architect, Architecture, Customer Service, Computer, Systems, SSL, Web, JDBC, ODBC, System, Application, Developer, Recruiter
Full Time
Work from home not available Travel required to 25%.

Job Description

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

ServiceNow MSP Solutions Architect (COE MSP Team)

(Full time employee)

Location: Nashville, TN, Atlanta, GA


  • The ServiceNow MSP Solutions Architect is responsible for working with MSP governance and process stakeholders to make sure that ServiceNow MSP Architecture and Platform configurations are designed to enable internal customer MSP Functions to support their client facing products and service offerings.
  • Define global and regional MSP solutions and building blocks in conformance to standards and best practices,
  • Provide MSP solution architecture leadership, expertise and delivery for ServiceNow based MSP initiatives
  • Propose and provide MSP solution options, business cases, prototypes and walk-throughs to all required levels of stakeholders
  • Document and gain acceptance / approvals of selected final solutions
  • Execute MSP architectural solutions in capacity as a ServiceNow leader, subject matter expert, compliance monitor, and go-to architectural authority on projects
  • Some travel required

  • Minimum of 5 years of experience in technology architecture and implementation on the ServiceNow platform
  • 3-5 years' experience with the ServiceNow Customer Service Management application
  • Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science or other related field or higher (preferred)
  • Experience designing and implementing client facing solutions leveraging involving enterprise software
  • Experience designing scoped business applications on the NOWplatform
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Certified ServiceNow System Administrator
  • Certified ServiceNow Application Developer a plus
  • ITIL v3 certification
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong presentation development and Customer Presentation skills

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can helpthem to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Company Information

Dice Id : 10106525
Position Id : E19NATSACSLZ043-CL5
Originally Posted : 9 months ago

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