Operations Technician II

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Judge Group, Inc.
Technician, Firewall, Web, IP, VPN, Network, Ethernet, TCP, Alcatel, UNIX, Excel, Wireless, Access, WAN, CCNA, IT, Engineering, Networks, Test
Full Time

Job Description

Location: Lakeshore, LA
Description: Our client is currently seeking a Operations Technician II

Position: Operations Technician II

Duration: 06+ Months (Possibility of Extension)

Location: St. Paul, MN : St. Louis, MO : Broomfield, CO : Tulsa, OK : Phoenix, AZ

Job Description :

Applicants will need to be located in the following cities:
St. Paul, MN
St. Louis, MO
Broomfield, CO
Tulsa, OK
Phoenix, AZ

Preferred: Firewall, IPAM(or equivalent) experience

Job Description:
• Responsible for identifying and resolving customer reported trouble
• Provide advance technical support to include remote trouble diagnostics and correction
• Assist with answering customer calls during overflow/outage situations
• Updates status to customers on an as required basis
• Escalation of customer and network trouble to ensure timely resolution
• Actively work with local exchange carriers and Lumen internal Operations Centers to ensure current services are active and restored within the Service Level Agreements
• Keep the project team updated with daily progress reports on any assigned actions.
• Using Solarwinds and Web Helpdesk access this position will monitor and isolate layer 2/3 problems on the IP platform, VPN and MPLS Network.
• Detailed understanding of DS0/1 and 3 circuits: point to point, private line, and Ethernet

• Knowledge of Firewalls, specifically Juniper SRX and A10
• Previous experience troubleshooting complex network problems involving power, network hardware, routers, CSU, or carrier services.
• Experience working on complex translations troubles and/or maintenance assignments related to network switching equipment to resolve trouble tickets.
• Advanced expertise with IP routing on multiple router platforms
• Knowledge of TCP/IP, routing protocols, and IP addressing.
• Experience with advance commands in Cisco, Juniper, Alcatel and or UNIX commands.
• Excel at working on complex MPLS issues.
• DNS & e-mail problem expertise
• Experience with Wireless Access Points and various remote switches/MUX's/VOIP Telephones
• Advanced layer 1 troubleshooting for DS0, DS1, point to point, private line, and Ethernet circuits
• Has ability to understand and isolate physical layer problems
• Experience working with software and hardware tools to remotely identify and diagnose WAN problems.
• Ability to understand and isolate physical layer problems.
• Familiarity with VOIP, long distance and international dialing and routing.
• Ability to identify and resolve customer reported trouble.
• Takes full ownership and accountability in areas assigned. Takes independent action and rarely requires guidance, often proactively take the lead on technical issues/concerns.

General Work Competencies / Abilities:
• Strong technical skill level working on complex assignments within the network systems (implementation, acceptance and change management).
• Ability to resolve complex network problems involving power, network hardware/software, lines, routers, firewalls, modems and terminals.
• Ability to use software/hardware tools to identify and diagnose network status and problems.
• Experience conducting installation and maintenance on complex network monitoring equipment.
• Ability to resolve complex trouble tickets.
• Apply excellent customer service skills
• The desire to work in a complex 24x7 call center.
• Demonstrated proficiency with trouble ticketing application as well as other internal tools
• The ability to work off hours/on call and during holidays
• Expertise Mentoring/Training/Coaching team members

Basic Qualifications:
• Required - Cisco CCNA certifications or equivalent IT technology awareness. Candidate has demonstrated technical helpdesk experience.
• 5 + year of technical customer call center experience.
• Associate degree in Engineering, Electronics, Networks or related technical or vocational education or equivalent experience or 7+ years of related work experience.
• Test knowledge/experience of DS0/DS1 circuits.
• Knowledge of TCP/IP, routing protocols, and IP addressing.
• Experience with basic commands in Cisco, Juniper, Alcatel routers and or UNIX commands.
• Firewall experience, specifically Juniper SRX and A10


This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 782968
Originally Posted : 3 months ago

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