IT Night Support Help Desk

Customer service, Command Prompt, Cisco, Hardware, Help desk, Linux, Decision-making, Command-line interface, Dependability, Microsoft Office, Microsoft Windows, Routers, Troubleshooting, Technical support, Phone support, Networking, PC, IT, Self motivated, Software, Switches, Microsoft Windows 7, Mobile
Contract W2, 6 Months
$18 - $23
Work from home available

Job Description

IT Help desk for Night support.

Approximately one year renewable contract option to hire.  Working Remotely.

Night shift hours - Sun-Thursday 8pm-5am

 IT Help desk Night support specialist with experience providing IT help desk/phone support in large corporate environment.

Requirements:

  • Provide routine  IT phone support on hardware and software utilized by the organization. This will entail maintaining Windows operating systems, PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service.
  • Support mobile and hand-held devices iphones, ipads, Android devices – day scanners, etc.,
  • Take initial telephone or e-mail inquiries and troubleshoot appropriately.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
  • Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.
  • Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or workstation.
  • Must be very customer service oriented, have prior IT support experience working with Windows 7-10, MS Office Suite, PC connectivity issues, proprietary software support.
  • Any experience working with Linux/Unix command line support or Cisco command prompt (routers/switches) is a plus.
  •  Starting pay $18/hr – (Health/Dental and 401k after 90 days)
  • Excellent opportunity for recent college graduate with IT Degree. Candidates with A+ or NET+ or other IT certs are ideal. Prior technical or customer service - phone support experience is ideal. Must be dependable and reliable to work onsite.
  • Must be self-starter, willing to learn and grow with a large corporate company.  Local candidates only – MS Teams Video interviews. 

All candidates must pass 20 year criminal background check - No felonies.

 

 

Dice Id : 10112363a
Position Id : DM- NightHM
Originally Posted : 4 months ago
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