Stefanini Group is hiring!Do you want to be a part of a highly innovative, digitally transformative team and work on cutting-edge, state-of-the-art technologies? If yes, then this is for you! An exciting opportunity awaits, let us help you get started! Click Apply now or call:/ email: for faster processing! Open to W2 candidates only!
Onsite - candidates must be willing to work onsite.
What will you do?Migrating/ Troubleshooting all User mailboxes/ shared mailboxes to Office 365 (MO365 Migration) Supporting IT equipment in the large corporate environments across North AmericaDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articles. Also writing draft KB articlesAbility to work on-call and other after-hours support needsMay provide Executive/White Glove supportVarious other tasks associated with Field & Deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Field Service / Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks
Migrating/ Troubleshooting all User mailboxes/ shared mailboxes to Office 365(MO365 Migration)Desktop/laptop device hardware and software supportIMAC servicesBreak-fix support Printer and peripheral servicesWAN/LAN/Wireless hands on supportWarehouse technologiesRF Guns & mobile devicesIdentity & Access Management ServicesHardware asset management - inventory and depot servicesMeeting & Conference room systemsSpecial projects and Smart Hands
Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.