Enterprise Service Desk Representative Jr - Mid

IT, Security, CCNA, CCNP, CISSP
Full Time

Job Description

Zachary Piper Solutions is seeking an Enterprise Service Desk Representative to provide support to the DON/ Marine Corps with facilitating an enterprise-wide capability for effective and integrated operations, oversight, responsibility, and accountability of 400,000 hardware devices and over 800,000 users across the U.S and abroad. On-site Locations are in New Orleans, LA or Kansas City, MO.

Clearance: Secret

Responsibilities for the Enterprise Service Desk Representative Include:
  • Provide end-user desktop support for numerous Marine Corps instillations worldwide
  • Execute scripts and answer incoming calls
  • Troubleshoot, resolve, and/or escalate technical issues
  • Open and close tickets
  • Correlate events and incidents for management of Information Technology (IT) Services

Qualifications for the Enterprise Service Desk Representative Include :
  • 1 year of IT experience
  • Ability to troubleshoot devices
  • IAT Level II Certification: ( Security+ CE, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP, CCNP Security, CASP+ CE, CISA, CISSP (or Associate), GCED, GCIH, or CCSP)
  • Active Secret Clearance or former Military experience

Compensation of the Enterprise Service Desk Representative include:

• $25/hr - $28/hr+ **based on experience**

• Full Benefits: PTO, Paid Holidays, Cigna Medical, Dental, and Vision, 401k with ADP
Dice Id : 10430981
Position Id : 50738
Originally Posted : 2 months ago
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