L2 Service Desk Support

Service Desk, Support, Help desk
Full Time
Depends on Experience

Job Description

Role:                L2 Service Desk Support

Duration:         Full Time

 

Skills Required:

  • Candidates must possess excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format. Particular emphasis is put upon the ability to produce well written technical documentation
  • Candidates should have at least 3 or more years of experience supporting Desktops/EUC technical break fix issues.
  • It is highly desirable that candidates have taken and passed their Microsoft Windows 7/10 OS Certification, Windows 2012/16 Server OS certification would be desirable.

 

Technical Requirement

o   Responsible for handling daily technical support activities related to desktops/laptops

o   V good understanding of desktop/laptop hardware and BIOS

o   Troubleshooting and installation of desktop/laptop OS – Windows 7 & 10

o   Interacting with staff on desktop related problems and providing their resolutions.

o   Basic knowledge of ticketing tool to assign, update and close calls in tool

o   Basic Understanding of LAN network and troubleshooting

o   Basic Knowledge of AD Server, DNS Server, DHCP Server, Proxy Server.

o   V proficient in Microsoft Office latest versions and other component like VISIO

o   V good in connecting accessories, various sort of cables, mobile syncing issues, Microsoft Outlook configuration and troubleshooting, user profile issues

o   Basic Microsoft Office 365/Exchange knowledge for mailbox troubleshooting issues.

o   Working with SCCM team for client OS upgrades and liaison with Server team to carry out deskside day to day tasks

o   Backups and Restores

o   Anti Virus software issues and working with OEM/SEM’s to troubleshoot those.

o   Act as Hands and Feet support for server side outages.

Posted By

Chandra Arpan

1050 Crown Pointe Pkwy, Suite 300 Atlanta, GA, 30338

Dice Id : RTL036009
Position Id : 6537339
Originally Posted : 3 months ago
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