Desktop Support Analyst

Desktop Support
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Title: Desktop Support

Location: Hillsboro, OR

Location: Duration: 10+ Months

Description:

In this role, you will provide remote and local IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. You will also assist in application support issues, such as access provisioning and various app configuration changes. As a Techforce Analyst, you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all desktop systems, applications, and technologies.

As a Techforce Analyst, you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all desktop systems, applications, and technologies.

Required Must have

2 years of experience in a desktop support function at a large enterprise

Responsibilities:

  • Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals.
  • User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally.
  • Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Gapps, Browsers, Salesforce.com, etc.).Access management.
  • Understanding and adhering to security policies and corporate best practices.
  • Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
  • Partnering with senior members of the team to learn new skills, ask for help, and escalate as needed.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls
  • Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.
  • Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.
  • Training team members in formal and informal settings.
  • Customer and technical support processes.
  • ITIL and Software Release Management processes and practices with internal and external partners.

Required Skills:

  • BA/BS Degree
  • 2 years of experience in a desktop support function at a large enterprise
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
  • Excellent project management skills with ability to juggle multiple projects/tasks across various user groups
  • Understanding of business processes and ability to translate business requirements into application functionality
  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus Strong research and problem solving abilities are required
  • Must be a go-getter and enthusiast who thrives on working in a fast-paced environment

Desired Skills:

  • 1-3 years previous Salesforce administration experience with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance
  • Excellent verbal and written technical documentation skills
  • Polycom and Video Conferencing solutions experience
  • Linux support experience
  • Knowledge of Cisco software and hardware
  • Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)
  • Salesforce Administrator (201), Salesforce Advanced Administrator (211), and/or Salesforce Developer (401) Certifications
  • Ramp up quickly into a solid, productive member of the team.
  • Knowledge of commonly used concepts, practices, and procedures of systems administration and support, and can resolve a variety of basic to moderately complex issues.

Share Resume: ravi@omegasolutioninc.com

Dice Id : 10289500
Position Id : 6316020
Originally Posted : 2 months ago
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