Our client is looking for a Service Desk Associate to join their team! If you have the ability to present complex technical information to non-technical users in an understandable and concise format, coupled with the ability to troubleshoot technical issues, you could be who we're looking for! If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.
Provide excellent customer service and support for Tier 1 and 2 related technical issues
Managing workstations- desktops, laptops, some imaging some vendor management
Create AD accounts, configure machine for new hire
Manage Group Policies
Connect LAN printers
Set up machines
Managing video conference equipment, manage copier printers- setting up connecting and ensuring employees are up and running
Citrix Express ticketing system - ticket closure (5-10 tickets/day) ie. Can't access this application, can't connect to printer, password resets, remote access
Office 365 Experience
Active Directory- creating accounts (not just modifying, add/delete) and GPOs
Network understanding- remote access, troubleshooting vpn connection, understanding there are different vLANs ie. User vLANs, server vLANs, remote access
High level of curiosity and desire to trouble solve
Highly motivated and a great team player
** Helpdesk, Desktop Support, or Service Desk Support in a Financial Company, Non-profit, Law Firm, or small to mid-sized company is a plus! Requirements
- 2+ years of IT service desk support
- Excellent communication and customer service abilities
- Microsoft Office 365 experience- troubleshooting and support
- Active Directory- password resets, modifying accounts
- Basic knowledge of Citrix or VPN
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
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The intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
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2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.