5 Years Personal Computer Hardware Knowledge Required
5 Years Software installs and trouble shooting knowledge and experience Required
3 Years Tier 2 and Tier 3 Help Desk experience Required
3 Years Crystal Reports, SQL, MS Office Suite, Required
College graduate with degree in IT or related field Desired
ITIL certified Desired
Ability to work independently with minimum supervision. Required
Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills Required
5 Years Hands on experience supporting end user hardware and software problems at an advanced level. Required
Please submit Richmond based candidates only
ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions
This position will provides end user technical support for both software and hardware..
Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support.
Provides hands on user support for complex issues related to software and hardware.
Experience and Skills
3 to 5 years experience Tier II support in Information Technology Services
Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.
Skills and Abilities:
Experience with an ITSM tool
Strong analytical, interpersonal and written/verbal communication skills
Sound problem resolution, judgment and decision-making skills
MS Office Proficiency (Word, Excel,)
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.
Ability to communicate well and work independently with minimum supervision.
Strong willingness to learn new technologies, dive into challenges and take direction
Ability in problem analysis and resolution.
Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.