Field Dispatch Support Technician

  • eXcell,
  • Grand Rapids, MI
  • 9 hours ago
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C2H W2, C2H Independent, 2+ mos
Work from home not available Travel not required

Job Description

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.

* * * Contract to Hire Opportunity * * *

Field Support Tech will provide service within an 80-mile radius around Grand Rapids, zip code 49504.

Work Hours: Monday through Friday, 9AM-6PM, rotating on-call schedule nights and weekends.

Primary role will be supporting 100+ support contracts for field service for major retail corporate clients. The Tech will handle all aspects of IT support needed including desktop, laptop, server, and printer repair. They should have good troubleshooting skills, and good admin skills to process paperwork and handle the return and disposition of parts.

  • 2+ years of experience supporting desktops, laptops, and printers
  • 2+ years of customer service experience
  • Reliable transportation required (driving position - reimbursed accordingly)
  • Good admin / documentation skills
  • Must be able to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Strong interpersonal skills, as they will be interacting with a wide range of users and environments
  • Ability work on a ladder or lift
  • Ability to lift up to 50lbs.
  • CompTIA A+
  • OEM Printer Warranty certifications
  • OEM Laptop / Desktop Warranty certifications
  • Server experience would be a bonus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Posted By

Kristi Dittleberger

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 19-02964
Originally Posted : 1 month ago

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