Assists the human resources department in achieving its mission by providing project and administrative support to members of the Talent Acquisition team as assigned as well as resolving a variety of complex manager and associate inquiries and issues. Key areas of responsibility include responding to common HR inquiries for a variety of HR questions and issues, monitoring and tracking projects, providing administrative support to multiple staff members, working with vendors and assisting with ad-hoc projects as needed. Provides exceptional customer service by handling manager and associate inquiries, requests, and concerns via phone, email, live chat, and/or written correspondence. Processes a variety of associate transactions across most areas of Human Resources, including benefits, payroll, & HRIS
Administers and/or maintains programs for assigned human resources functional areas. Examples could include managing the interview center, learning management system, training course administration, benefits programs, payroll, payroll tax, etc.
Responds to questions from associates with respect to hr and/or payroll programs. Researches questions and communicates information to program participants. Coordinates with subject matter experts to resolve more complex issues.
Monitors and tracks multiple projects; monitors timelines and deliverables.
Creates and constantly improves administrative processes.
Provides administrative support to multiple team members and maintains files of records and publications.
Prepares and creates materials for handouts or presentations including excel, word and PowerPoint documents.
Provides guidance, instruction and/or training for newer Specialists. May review work of others for accuracy.
Works on special projects.
Other duties as assigned.
Intermediate proficiency in MS Outlook, Word, Excel, and PowerPoint
Effective demonstration of the client Behaviors (core competencies)
Effective verbal, written and interpersonal communication skills
Ability to work independently with a high degree of accuracy, thoroughness, and professionalism.
Ability to prioritize work in a fast paced and constantly changing environment.
Ability to complete projects by deadlines and communicate progress.
High level of integrity and ability to maintain strict confidentiality of information handled.
Demonstrated orientation toward quality and client-focused behavior.
Ability to interpret and apply complex instructions, policies, and regulation.
Prior experience with Kenexa/Brassring ATS