Desktop Support Specialist

Desktop support, Technical support, Windows, OS X, Help desk management, Customer service, iPad, Remote desktop, Field support
Full Time
Depends on Experience
Work from home not available Travel required to 100%.

Job Description

We're a west coast based Managed Service Provider supporting a variety of companies up and down the west coast. This is a full time position which supports our clients in the San Francisco area. This position will involve heavy driving between client locations. Our focus is at the intersection of people and technology. We hire technical staff to help our clients become more productive by assisting them when things are not working right, and educating them on business standards, tools and technologies needed to work effectively. Aldrich Technology employees are committed to our client s success. We believe successful solutions include communication, responsiveness and execution. That difference motivates our entire company and all of our customers' satisfaction. We offer skills coaching to help every member of our team embrace our customer focused culture and expectations. We are looking for individuals that want a career where they will facilitate positive change and can be a champion for outstanding customer service to our customers.


  • Provide full desktop service to client base end users in local clients' offices (in person and remotely)
  • Maintenance and problem solving with respect to workstations and desktop applications
  • Provide feedback on work in progress
  • Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information
  • Ability to provide support for mid to large enterprise level organizations
  • Other duties/tasks as assigned

Education and Experience

  • Ability to provide outstanding customer service
  • Exceptional interpersonal and communications skills
  • Excellent analytical and problem solving skills
  • 2-7 years detail oriented experience in a Corporate Help Desk environment
  • Experience with face to face/in person technical support required
  • Practical knowledge of Remote Desktop or other remote assistance programs
  • Hands on experience using and/or troubleshooting Microsoft Windows 7/8/10, Microsoft Office 2013/2016
  • MAC OS X experience preferred
  • Experience working with smart phones and tablets such as iPhones, Android, iPads and Surface
  • Ability to lift up to 30 pounds
  • Must have reliable transportation and should expect that commutes are subject to change and could at times be 50 plus miles round trip
  • Candidates should expect to work some overtime

About Us

Aldrich Technology is part of the Aldrich Group of Companies which includes a Top 100 Accounting firm nationally as well as affiliate companies serving a variety of business needs from accounting to employee benefits. We deliver technology guidance, networking solutions and managed IT services to help organizations effectively use technology. Our team of system experts, networking professionals and cybersecurity specialists keeps organizations operating securely and efficiently. Aldrich is an equal opportunity employer.
Salary and Benefits
Our employees enjoy a competitive compensation and benefits package, which includes medical, dental, vision, life, and disability insurance, flexible benefits plan, 401(k) plan, profit-sharing, and 401(k) match, paid holidays, volunteer hours, sabbaticals, as well as vacation and sick leave in the form of a paid time-off bank.

Dice Id : 91112693
Position Id : 6357097a
Originally Posted : 2 months ago
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