Product Owner

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Pinnacle Group
Full Time

Job Description

Job Description:
  • The Digital Marketing organization drives the Customer Experience and Design strategy for Online portals (Client Enterprise Center).

Must Have Skills:
  • Ability to drive, own, and evolve the product development or project management or operational support process for key Client Enterprise Center initiatives.
  • Serve as the single point of contact for all assigned projects.
  • Create user stories, requirements, design wireframes, define business processes, etc. while partnering with customers; service, and GTS to drive solutions and issue resolution.
  • Develop and execute plans to improve self-serve usage, set strategy for areas of responsibility and continue to improve customer experience to eliminate fall out to call centers or Help Desk.
  • Establish and set expectations with cross functional teams.
  • Analyze reporting data to identify and drive improvements to increase utilization of VEC tools and platforms.

Principal Duties and Responsibilities:
  • Serve as VTF using Agile approach and by executing marketing strategy to drive utilization and online transactions, and initiatives as prioritized by the stakeholders from project concept to delivery.
  • Support projects as prioritized by the business for wireline in assigned functional area of expertise and manage projects from inception to implementation.
  • Calculate and articulate the financial and service benefits to the organization (e.g. ROI or PxQ).
  • Document and drive business case creation through finance and stakeholder approval.
  • -Develop end to end user experience for each project (either individually or via managing process with Graphic Designer or 3rd party)
  • Use creative methods to obtain customer feedback on user experience or design prior to implementation to ensure adoption or utilization
  • Manage stakeholder review and approval process for requirements and approaches
  • Partner with GTS during the approach phase to ensure user stories or requirements are captured correctly and project is implemented as requested along with the PMO
  • Manage UAT and Release activities for assigned projects
  • Employ standard product management skill sets (e.g. identifying cross functional team members, establishing meetings -both recurring and one offs, drives user story or requirements definition, creates wireframes or user experience, documentation, works with training, launch activities, slide creation, enables sales and services.

Company Information

Pinnacle Group is a leading provider of workforce solutions headquartered in Dallas, Texas. Founded by Nina Vaca in 1996, Pinnacle Group’s core services include talent acquisition and management, managed services (MSP), and payrolling. With an unwavering commitment to client service and a specialty in analytics and emerging technologies, Pinnacle Group provides transformational outcomes to primarily Fortune 100 clients. Its Progata Talent Platform utilizes machine learning (ML) and proprietary algorithms to help match talent with opportunity and maximize utilization rates. Pinnacle Group is consistently named one of the fastest-growing companies in the country and was named fastest-growing women-owned company in the country by the Women Presidents’ Organization in both 2015 and 2018.

Dice Id : ptrtx
Position Id : 138053
Originally Posted : 2 months ago

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