Global Investment Bank is looking to hire Skype Engineer for its team in Raleigh, NC location. This is a long term contract role.
If interested, please contact: shobhini.srinivas(at)atyeti.com
The Unified Collaboration Support Specialist is responsible for supporting our employees and deploying new sites and features in Skype & Teams. The role will be responsible for support and engineering involved with maintaining and deploying the Skype for Business platform and Microsoft Teams at Credit Suisse. It will also involve investigating ways to improve the service, as well as introduce new integration into it. Additional knowledge of voice and video solutions like Zoom, Ribbon (Sonus), Polycom, Avaya, Cisco would be a benefit. High level of client communication manner is required for every Unified Collaboration Support Specialist as well as strong team player skills set. Additionally adherence to process and procedures to maintain quality and professionalism.
Skills and qualifications:
Must have: Profound knowledge of Skype for Business 2015 & 2019.
Must have: Understanding of Voice and VoIP technologies (SBC, PBX, and Survivable Branch Appliances).
Must have: General understanding of Active Directory as well as Microsoft Exchange, DNS, Routing, Firewall, Proxies, Network Segmentation, Load Balancing, Quality of Service and other network/security technologies.
Must have: Additional knowledge of one or more collaboration platforms from the stack (Teams, Webex, Slack)
Must have: Well organized, self-motivated, punctual, and flexible in approach to work
Must have: Excellent verbal and written communication skills.
Must have: Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills.
Must have: Ability to recognize priorities and manage client s expectations
Must have: Demonstrate a high level of customer focus and empathy.
Must have: Strong Teamwork and communication / information sharing.
Must have: Proven extensive experience of supporting an end user environment.
Must have: Agile attitude full of initiatives to improve the internal procedures and processes
Any IT (technical) certificates (Microsoft, ITIL) would be a benefit
Bachelor s degree or equivalent work experience.
Maintenance and support for third party voice and content restriction tools e.g. Vantage, would be an advantage.
Knowledge of scripting tools (Powershell, C#) and automation would be a benefit
Manage and prioritize all dispatched tickets. Troubleshoot to best of his/her knowledge and if 3rd level troubleshooting is replenished, engage other support teams for help. Utilize all possible contact channels (IM, phone, email) to seek incident resolution.
Proactive monitoring of the current environment
Perform standard BAU activities such as upgrades / updates / environment transitions
Assist in engineering and testing of new feature / functionality / product roll outs
Maintain pro-active approach to resolve End Users issue.
Provide all internal clients with a dedicated, positive and efficient service at all times
Maintain flexibility to help 1st and 2nd line of support if required.
Adhere to process and procedures to maintain quality and professionalism
Demonstrate Can Do approach at all times