CSR - Customer Service Representative (Call Center)

CSR, CUSTOMER SERVICE REPRESENTATIVE, CUSTOMER SERVICE, IN BOUND, OUT BOUND
Contract W2, Contract Independent
$14.5 - $14.5 hr
Work from home available

Job Description

CSR - Customer Service Representative
Remote due to Covid(After onsite training and nesting)

Job Summary:

Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.

Essential Job Duties and Responsibilities:

  • Answers all incoming fare media phone calls from customers.
  • Processes all faxes and emails inquires.
  • Performs all assigned tasks as quickly and accurately as possible.
  • Follows all established policies, procedures and written/verbal instructions.
  • Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
  • Answers all inquiries related to fare media.
  • Initiates outbound call as needed.

Minimum Job Requirements:

  • High school degree, or equivalent, plus two years experience in a Customer Service/Call Center.
  • Some college coursework preferred.
  • Must be a good team player.
  • Must possess a positive attitude.
  • Must excel in a fast paced environment.
  • Able to work and respond in a high volume situation.
  • Willing to work extended hours. Ability to type 40 plus word per minute (WPM).
  • Proficient in Microsoft Office.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Dice Id : RTX187e79
Position Id : 21-00144
Originally Posted : 9 months ago
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