Service Delivery Specialist

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Apex Systems
Full Time

Job Description

Job#: 1262992

Job Description:

Service Delivery Specialist opportunity - if interested, please contact Kristen Bogolin at

What You'll Do

The Service Delivery Specialist will play a key role in developing and maintaining existing IT Service Management (ITSM) processes through collaboration with process leads and assessment of needs and capabilities.

The Service Delivery Specialist will be responsible for socializing, training, and supporting employee adoption and usage of the ITSM processes, maintaining a comprehensive Service Delivery roadmap, and ensuring the ITSM stake throughout corporate initiatives is represented.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
  • Define and develop a comprehensive ITSM roadmap
  • Provide advocacy to IT & business team leaders, helping them fulfill the recognition and value of ITSM process in their area.
  • Assist the overall IT requirements in meeting ITSM team objectives in expected outcomes and efficiencies of associated processes.
  • Assist with assessment of needs and capabilities, defining required processes, implementing said processes
  • Responsible for socializing, training and supporting employee adoption and usage of the ITSM processes and enhancements such as Incident, Problem, Change, Event, Request, ITAM, CMDB and more advanced strategic processes such as capacity, demand, release, financial etc..
  • Responsible for driving faster adoption, higher ultimate utilization and greater proficiency of the ITSM processes and systems that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
  • Strong understanding of the ServiceNow platform
  • Ability to work well in crisis situations.
  • Demonstrate strong confidence in abilities and knowledge, strong sense of responsibility, and the ability to work under minimal supervision.
  • Understand concepts and application of ITSM, Agile Framework, and COBIT.
  • Financial and application experience desired.
  • Experience with collaboration tools.
  • Experience running service delivery utilizing ITIL standard methodologies.

Technical Skills:
  • Must possess excellent customer service, written and oral communication skills and time management skills.
  • Well organized, and deadline driven with the ability to prioritize and track multiple tasks simultaneously.
  • Self-starter with ability to manage time effectively to deadlines, and audit deliverables to ensure accuracy for submission to senior management.
  • Adapts well in a professional, fast-paced, dynamic environment.
  • Demonstrated performance and aptitude consistent with company's core values and culture.
  • Ability to clearly articulate messages to a variety of audiences.
  • Ability to influence others and move toward a common vision or goal.
  • Able to work effectively at all levels in an organization.

Education and/or Experience:
  • Service Management: two to three years of practitioner experience a plus
  • Experience with Service Delivery in an Agile environment
  • Experience in training for user applications, specifically ticketing systems
  • Experience in documentation writing for software applications
  • Six months experience facilitating requirements for defined service management process.
  • Experience in gathering and documenting customer requirements for software development
  • Customer Service and communication experience
  • Bachelor's degree in Information Technology or 3-5 years equivalent work experience.
  • Experience with COBIT a plus.
  • JIRA experience a plus.
  • ServiceNow experience a plus.

Certificates or Licenses:
  • ITIL Foundations Certification a plus

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1262992
Originally Posted : 2 months ago

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