IT Computer Support

Bilingual, Technical support, Help desk, Spanish
Contract W2
$17 - $20

Job Description

This position is 100% remote.  Our client is looking for a Bilingual Spanish/English speaking and writing Customer support individual for a Contract to Hire role. This client will provide all necessary equipment. Hours vary 6am to 7pm monday through friday.  There is a lot of training in this position. Alot of room for growth.

  • Responds to incoming interactions initiated via phone, email, self-service, or chat.
  • Fulfills incoming service requests.
  • Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
  • Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
  • Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller’s satisfaction.
  • Keeps IT Service Desk team and management informed of any new support issues in a clear and timely manner.
  • Researches support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members.

Skillsets

  • Strong verbal and written communication
  • Strong problem solving
  • Provides concise feedback
  • Communicates will in a group setting
  • Troubleshooting Microsoft operating systems (Windows 10)
  • Usage of Microsoft Office (Word, Excel, PowerPoint)
  • Familiarity with iOS and Android
  • Troubleshooting Endpoint hardware (Desktops, laptops, mobile devices)
  • Troubleshooting basic network issues (connectivity, wireless, home networks, etc.)
  • Troubleshooting homebrew and industry standard applications (we will train)
  • Awareness/Understanding of ITIL (preferred, not required)
Dice Id : pcsi
Position Id : KARepublic
Originally Posted : 3 months ago
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