Production application incident management
Production problem research and issue resolution
Sev3 problem ticket tracking and closure activities
Review production changes, setup/update monitoring for changes
Improve application stability and reduce noise/errors
Release & deployment support
Communicate with peers and supervisors routinely, document work, meetings, and decisions
Extensive experience in with Nice Voice Recording devices and solutions.
Experience with user administration on all linked NICE Recording Core Servers NICE Interaction Management 4.1
NICE Engage 6.X
MS SQL with hands on experience on Stored Procedures and ETL
Programming Languages & Tools
Programming knowledge of Java, VXML etc.
Good understanding of SDLC process
Understanding of regular expressions.
Understanding of Windows,f Linux and Unix environment & commands -Required to effectively work on production issues
Should have excellent analytical and problem solving skills
Good documentation skills Required to close the tickets and/or send updates/reports to various stakeholders
Organizational and Multi-tasking skills
Nexidia, IEX 6.4 WFM, Symon, Nexidia