IT Field Service Technician

  • eXcell,
  • Boise, ID
  • 21 minutes ago
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C2H W2, C2H Independent, 2+ mos
Work from home not available Travel not required

Job Description

Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!

* * * Contract to Hire Opportunity * * *

We re currently in the market for an IT Field Support Tech to provide break-fix support for printers and desktops as well as project support upgrading Windows operating systems at various client locations. Systems may be POS systems or desktop / laptop units.

Candidates must live in the Boise area within 15 miles of 83702. TOP 2 required skills are 1. reimaging / OS upgrade experience and 2. hardware repair skills.

The work schedule is expected to be Mon-Fri, 0900-1800. Overtime and/or on-call participation may be required.
  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policy
  • Tech will travel to different customer sites which may include customer homes to complete service calls
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Keeps updated case notes and records time when onsite
  • Supports and maintains user account information including rights, security, and systems groups
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Determines and recommends which products or services best fit the customers' needs
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under general supervision
  • 1-5 years of break-fix experience on desktops, laptops, printers, and Points of Sale (POS)
  • Must have field dispatch experience
  • Hardware repair skills required
  • Ability to upgrade OS software and transfer data if required
  • CompTIA A+ and/or OEM certifications a plus
  • Experience with installation of Home Smart Devices a plus
  • Excellent customer service and communication skills required
  • Interpersonal skills needed to interact with a wide range of users and environments
  • Professional appearance and mannerisms
  • Must be able to follow written instructions
  • A certain degree of creativity and latitude required
  • Must be capable to physically handle IT equipment as needed
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends, if needed
  • Reliable transportation, a valid driver s license (driving position - reimbursed accordingly)

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Posted By

Holly Criswell

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 20-00338
Originally Posted : 4 weeks ago

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